Mariela Rios Peralta
Santa Maria,CA
Summary
Dynamic and bilingual Retail Sales Associate with a proven track record at Young's Clothing, where exceptional customer service and teamwork led to consistently exceeding sales targets. Skilled in problem-solving and relationship building, I boosted customer satisfaction and loyalty through strategic product placement and personalized service. Fluent in Spanish and English, I excel in creating positive customer engagements and driving revenue growth.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Young's Clothing
09.2021 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and provided outstanding customer service.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Flexible schedule
- Relationship building
- Professional appearance
- FLUENT IN [Spanish & English]
- Friendly and helpful
- Honest and dependable
- Adaptable and flexible
- Positive customer engagement
Languages
Spanish
Professional Working
Timeline
Retail Sales Associate
Young's Clothing
09.2021 - 11.2023
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