Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariela Rivera

Grand praire

Summary

Detail-oriented professional skilled in customer payment processing and billing dispute resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving.

Overview

3
3
years of professional experience

Work History

AR Associate

Cricket Wireless
Grand praire
06.2025 - Current
  • Processed customer payments and maintained accurate transaction records.
  • Assisted in resolving billing inquiries and disputes for customers.
  • Supported month-end closing activities by reconciling accounts receivable reports.
  • Communicated effectively with customers about payment options and account status.
  • Followed up regularly on overdue accounts via phone calls or emails in an effort to bring them up-to-date.

Receptionist

State Farm
Arlington
02.2025 - 03.2025
  • Greeted clients warmly and directed them to appropriate departments.
  • Managed incoming calls and routed inquiries to relevant staff members.
  • Scheduled appointments and maintained an organized calendar for the office.
  • Processed client information using company software efficiently and accurately.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Assisted with administrative tasks, including filing and data entry.

Barista

Dutch Bros
Grand praire
01.2024 - 07.2024
  • Prepared and served a variety of coffee beverages to customers.
  • Maintained cleanliness of work area and equipment throughout shifts.
  • Assisted customers with menu selections and answered product questions.
  • Operated espresso machines and grinders to ensure consistent beverage quality.
  • Handled cash register transactions accurately and efficiently during peak hours.

Host

Buffalo Wild Wings
Dallas
11.2023 - 12.2023
  • Greeted and seated guests in a welcoming manner.
  • Managed reservation system and organized seating arrangements efficiently.
  • Assisted servers by conveying guest needs and special requests promptly.
  • Monitored dining area to ensure exceptional guest experiences consistently.
  • Coordinated with kitchen staff to communicate wait times and special orders.

Sandwich Artist

SUBWAY®Restaurants
Grand praire
02.2023 - 08.2023
  • Prepared sandwiches efficiently following company recipes and standards.
  • Maintained cleanliness of the work area and food preparation surfaces.
  • Operated kitchen equipment safely, including grills and slicers.
  • Assisted customers with menu selections and special requests.
  • Stocked ingredients and supplies to ensure smooth operations.

Education

High School Diploma -

Crosswinds High School
Grand Prairie, TX
02-2023

Skills

  • Account reconciliation
  • Customer payment processing
  • Billing dispute resolution
  • Data entry accuracy
  • Appointment scheduling
  • Customer relationship management

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

AR Associate

Cricket Wireless
06.2025 - Current

Receptionist

State Farm
02.2025 - 03.2025

Barista

Dutch Bros
01.2024 - 07.2024

Host

Buffalo Wild Wings
11.2023 - 12.2023

Sandwich Artist

SUBWAY®Restaurants
02.2023 - 08.2023

High School Diploma -

Crosswinds High School

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