Mariela Rivera
American Canyon,CA
Summary
Experienced with customer service excellence, ensuring top-tier satisfaction and loyalty. Utilizes effective communication and problem-solving skills to address customer needs. Track record of fostering positive relationships and maintaining high service standards.
Overview
4
4
years of professional experience
Work History
Service Champion
Texas Roadhouse
Fairfield, CA
05.2025 - 01.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with training new staff on menu items and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Kept accurate register and dropped excess cash into safe at regular intervals.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Host
Galpao Gaucho
Fairfield, CA
03.2024 - 12.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists efficiently to minimize guest wait times.
- Provided menu information and answered guest inquiries promptly.
- Collaborated with servers and kitchen staff to optimize service flow.
- Handled guest complaints professionally, enhancing overall dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Team Member
Golden Bagel
Napa, CA
01.2022 - 02.2023
- Assisted with daily food preparation and assembly of menu items.
- Delivered exceptional customer service, enhancing guest experiences and satisfaction.
- Maintained cleanliness and organization of workstations following health and safety standards.
- Collaborated with team members to streamline order fulfillment processes during peak hours.
- Operated register to process payments and collect cash payment for order totals.
Education
Napa Valley College
Napa, CA09.2014
Skills
- Strong work ethic
- Cleaning and sanitizing
- Taking orders
- Exceptional communication
- Processing payments
- Food safety requirements
- Using POS systems
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Service Champion
Texas Roadhouse
05.2025 - 01.2026
Host
Galpao Gaucho
03.2024 - 12.2024
Team Member
Golden Bagel
01.2022 - 02.2023
Napa Valley College