MARIELA ROBLES
Milwaukee
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Intake & Information Governance Analyst
Godfrey & Kahn, S.C.
04.2024 - Current
- Review new business intake requests for accuracy, completeness, and compliance with firm policies and client engagement requirements.
- Generate and review conflict reports to ensure all potential conflicts have been resolved or appropriately documented before matters are opened.
- Generated and reviewed conflict reports to document and resolve potential conflicts before matter openings.
- Provide administrative and operational support to attorneys and business professionals throughout the new client and matter intake process.
- Coordinated engagement letters, conflict waivers, and supporting documentation, ensuring strict confidentiality throughout the process.
- Maintain, organize, and update electronic client and matter files across multiple legal databases.
- Process docketing requests utilizing ProLaw and coordinate supporting documentation.
- Monitor and manage the Intake & Information Governance department email inbox, responding promptly to attorney and staff inquiries.
- Research requested client and matter changes, verify supporting documentation, and update firm records with a high level of accuracy.
- Led multiple concurrent projects, including Intake Follow-Up, Miscellaneous Matters, and Prospective Client Search, consistently meeting established deadlines.
- Lead multiple concurrent projects, including the Intake Follow-Up Project, Miscellaneous Matters Project, and Prospective Client Search Project, while consistently meeting deadlines.
Bilingual Client Experience Specialist
Atos Medical (Division of Coloplast)
New Berlin, WI
06.2021 - 04.2024
- Acted as the primary point of contact for clients throughout North America, providing exceptional customer service via phone and email.
- Managed 50+ client accounts daily, ensuring accurate records and documentation.
- Conducted proactive client follow-up and resolved complex customer concerns.
- Reviewed insurance documentation and coordinated resolution of customer issues with insurance representatives.
- Consistently exceeded 110% of monthly revenue goals, ranking among the department's top two performers.
- Ranked among the department's top two performers by consistently exceeding 110% of monthly revenue goals.
- Trained new employees on company systems, policies, and customer service standards to enhance team capabilities.
Bilingual Customer Service Representative
Atos Medical (Division of Coloplast)
New Berlin, WI
06.2021 - 04.2024
- Managed 50–75 inbound and outbound customer interactions daily while maintaining professionalism and accuracy.
- Managed a shared department inbox containing approximately 200 customer inquiries each week.
- Coordinated communication between physicians, insurance companies, vendors, and customers to ensure timely order completion.
- Maintained organized electronic customer files and updated account information within company databases.
- Audited customer accounts, researched discrepancies, and implemented solutions to improve account accuracy.
- Prepared customer documentation and correspondence related to orders and account maintenance.
- Trained and mentored new employees on company procedures and workflow processes.
Education
Bachelor of Arts - Political Science
University of Wisconsin, Milwaukee
Milwaukee, WI12-2022
Skills
- Client intake
- Document management
- Information Management
- Client File Maintenance
- Attorney Support
- Client Relations
- Electronic Records Management
- Legal Software
- Office suite
- Data Analysis Tools
- DocuSign
- Salesforce
- Microsoft Office
- CRM Management
- Microsoft Outlook
- Client Management Systems
- Communication Platforms
- Google Workspace
- Additional Software
- Brightree
- GDSI
- 8x8
- Administrative Support
- Calendar & Deadline Management
- Correspondence management
- Data Entry
- Proofreading & Document Review
- Time management
- Confidential handling
- Multitasking
- Cross-Functional Collaboration
- Expert Assistant
- Core Competencies
- Multitasking
- Cross-Functional Collaboration
Languages
Fluent in Spanish
Timeline
Intake & Information Governance Analyst
Godfrey & Kahn, S.C.
04.2024 - Current
Bilingual Customer Service Representative
Atos Medical (Division of Coloplast)
06.2021 - 04.2024
Bilingual Client Experience Specialist
Atos Medical (Division of Coloplast)
06.2021 - 04.2024
Bachelor of Arts - Political Science
University of Wisconsin, Milwaukee