Mariela De Leon

• Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact
information is accurate and current in the EHR.
• Collects and processes copayments following standard cash-handling and reconciliation procedures.
• Verifies insurance eligibility, obtains required authorizations, and documents verification results
accurately in the patient record.
• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
• Answers and routes phone calls, schedules or reschedules appointments, and maintains daily
appointment schedules while communicating adjustments to clinical staff.
• Processes urgent specialist referrals, appointment ticklers, and medical record release requests • Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents
into the EHR.
• Reviews patient accounts for outstanding balances or documentation errors and partners with billing
to resolve discrepancies.
• Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing
documentation, and limiting access to authorized users only.
• Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly
according to established protocols.
• Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and
accuracy.
• Provides professional, courteous customer service and maintains composure during high-volume or
challenging situations.
• Coordinates scheduling across multiple providers, departments, or specialties to support efficient
patient flow.
• Audits patient charts, registration data, and referral documentation to identify and correct compliance
or process issues.
• Participates in mandatory training programs related to compliance, privacy, workflow changes, and
patient experience.
• Supports the Practice Manager and care team with assigned administrative tasks.
• Participates in departmental audits, workflow redesign initiatives, and implementation of new systems
or technologies.
• Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or
service metrics.
• Demonstrate excellent guest service to internal team members and patients.
• Performs other related duties as assigned.

• Provides primary ophthalmic care to patients and act as clinical assistant to physician.
• Performs complete ophthalmic history and preliminary exams, sub-specialty tests (refraction, VF test, OCT,Fundus)
• Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit.
• Checks condition of patients' eyes by observing pupils, muscle, visual acuity, extraocular movements, and blood pressure.
• Prepares patients for ophthalmology examination by dilating pupils, changes in visual acuity, elevated extraocular pressure, or blood pressure and communicating results to Attending Physician.

• Managed patients expectations by clarifying needs, identifying options, and scheduling.
• Maintained strong call control and quickly worked through address patients problems and questions.
• Helping get authorizations through premier for insurances to be able to schedule patients appointments.
• Receiving calls from patients primary care doctor's referring patients to schedule.
• Performed follow-up calls as necessary to ensure patients get the appointment they need to come and see the doctor.

• Handle customers complaints following company policies and procedures
• Monitor and maintain store inventory
• Supervise and motivate staff to improve performance
• Develop employees work schedules
• Maintain up to date store marketing
• Hire and train new associates
• Ability to finalize, transmit and process weekly time, attendance records, and payroll
• Assist in unloading all merchandise from the delivery truck, organizes and transfers merchandise from stockroom to store floor
• Prepares and transmits the daily end of day paperwork and deposits.

• Inventory stock and requisition new stock
• Audited registers such as counting money, separating charge slips, balancing cash drawers and making deposits
• Describe merchandise and explain use, operation, and care of merchandise to customers
• Met upsell goals by highlighting target merchandise with strategic promotional approach
• Greet customers and ascertain what each customer wants or needs
• Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.