Myrna Labra
Pinetops,NC
Summary
Compassionate Patient Care Specialist at Boice-Willis Clinic with a proven track record in enhancing patient satisfaction and ensuring HIPAA compliance. Bilingual and proficient in medical documentation, I excel in organizational skills and effective communication, consistently delivering quality care and support in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Patient Care Specialist
Boice-Willis Clinic
09.2022 - Current
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensure compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Answer phone calls
- Schedule appointments for BWC providers and outside providers. I schedule bone density/ ct scans/ XR/ mammograms/ breast and non breast ultrasounds, nuclear medicine tests/ echocardiograms and breathing test.
- Check patients in to appointments
- Insurance verification prior to appointment or at time of service
- Work referrals for BWC and Outside providers.
- Upload disc w/ images/ send images via Powershare
- Fax reports to outside provders
- Collect money
Patient Access Representative
UNC Nash Health Care Systems
04.2018 - 09.2022
- Answered phone calls
- Scheduled mammograms/ breast ultrasounds and breast biopsy appointments.
- Checked in patients to appointment
- Verify insurance before appointment or at time of service.
- Obtain prior authorizations when needed,
- Requested orders and images.
- Interpreted when needed
Medical Scribe/Front Desk Receptionist
Englewood Ob Gyn Associates
06.2017 - 04.2018
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Answered phone calls
- Scheduled OB and GYN appointments
- Assisted nurse with referrals
Receptionist/ Assistant
Moore Chiropractic Clinic
09.2014 - 04.2015
- Answered phone calls
- Scheduled appointments
- Handled insurance claims
- Documented patient history and took vital signs
- Explained procedure to patients
- Set up XR and exam room for doctor
Education
Associate of Science - Medical Assistant
Miller Motte College
Greenville, NC12-2017
Skills
- Patient confidentiality
- Medical terminology
- Computer skills
- Quality improvement
- Organizational skills
- CPR certified
- Excellent communication
- Documentation proficiency
- Bilingual ( Proficient in Spanish)
- Experience in EPIC/Athena/eClinical Works
- Experience in Microsoft/ Excel
- Ability to assume responsibility, make decisions, and work independently and in a team
- Conduct professional and ethical behavior in all aspects of patient care
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Specialist
Boice-Willis Clinic
09.2022 - Current
Patient Access Representative
UNC Nash Health Care Systems
04.2018 - 09.2022
Medical Scribe/Front Desk Receptionist
Englewood Ob Gyn Associates
06.2017 - 04.2018
Receptionist/ Assistant
Moore Chiropractic Clinic
09.2014 - 04.2015
Associate of Science - Medical Assistant
Miller Motte College
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