Vivia Dawkins
Milwaukee,WI
Summary
Compassionate Patient Care Specialist with comprehensive background in providing high-quality patient care within diverse healthcare settings. Known for strength in effectively communicating with patients and families, ensuring comfort and understanding of treatment plans. Demonstrated skills in coordinating with medical teams to deliver exceptional patient service while maintaining regulatory compliance. Previous work has contributed to improved patient satisfaction and enhanced operational efficiency.
Overview
19
19
years of professional experience
Work History
Patient Care Specialist
Lab Corp
Milwaukee, WI
02.2015 - Current
- Assisted patients with completing registration forms and insurance paperwork.
- Conducted patient assessments such as vital signs, height and weight measurements, and blood pressure readings.
- Maintained accurate patient records in the Electronic Health Records system.
- Performed venipuncture and capillary punctures on donors to collect blood samples for testing.
- Monitored donor reactions during the process of donation to ensure safety.
- Maintained and calibrated equipment used in the collection process, including centrifuges and lancets.
- Maintained cleanliness of work area by disinfecting surfaces regularly.
- Restocked supplies such as needles, gauze, tourniquets, and other necessary items for collection.
- Adhered to universal precautions when collecting or handling specimens.
- Analyzed collected specimens for quality assurance purposes prior to shipping out for further testing.
Data Entry Clerk
Apidel Technologies
Milwaukee, WI
11.2015 - 01.2016
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Maintained updated knowledge of industry trends related to data entry operations.
- Created spreadsheets to track data entries.
- Compiled reports based on gathered information.
Billing Specialist
Infosys BPM
Milwaukee, WI
01.2015 - 06.2015
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
Data Entry Clerk
Assurant
Milwaukee, WI
08.2014 - 11.2014
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Fulfied entry for the Affordable Care Act , registration and calculation of benefits.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
Data Entry Clerk
Enterprise Consulting Solutions
Camelback, AZ
08.2014 - 11.2014
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Medical records review/retrievals
- Medical record reviews for UHC, Medicaid and Medicare
- Checked source documents against entered data to ensure accuracy.
- Identified discrepancies between source documents and entered data.
- Scanned documents into appropriate databases for storage purposes.
Insurance Billing Specialist
Advanced Physician Solutions
Thiensville, WI
12.2013 - 06.2014
- Reviewed insurance claims for accuracy and completeness, ensuring that all required information was present.
- Processed payments from insurance companies in accordance with established procedures.
- Resolved discrepancies between charges on invoices and those billed to the insurance company.
- Validated policyholder eligibility for coverage of services rendered.
- Maintained detailed records of all transactions involving insurance billing processes.
- Submitted appeals to insurance companies when necessary.
- Negotiated payment arrangements with patients and and or their families as needed.
- Interpreted Explanation of Benefits documents from various insurers.
Phlebotomist
Aurora Health Care
Milwaukee, WI
05.2007 - 10.2011
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Educated patients on proper blood draw techniques.
- Verified patient information prior to specimen collection.
Patient Care Technician
Wheaton Fransican Healthcare
Wauwatosa, WI
04.2006 - 05.2007
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Explained treatment procedures to patients and their families.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
Education
Associate of Applied Science - Insurance Billing And Coding
Herzing University
Brookfield, WI01-2013
Associate of Applied Science - Nursing
Matc
Milwaukee, WISkills
- Quality Improvement
- Care Plan Development
- Documentation proficiency
- Cultural competence
- Clinical assessment
- First-aid and CPR
- Medical terminology knowledge
- Patient confidentiality
- Injury Prevention
- Emergency Response
- Clinical Documentation
- Patient Observation
- Biohazard Disposal
- Patient Relations
- Basic Life Support
- Health Education
- Specimen Collection
- Patient evaluations
Timeline
Data Entry Clerk
Apidel Technologies
11.2015 - 01.2016
Patient Care Specialist
Lab Corp
02.2015 - Current
Billing Specialist
Infosys BPM
01.2015 - 06.2015
Data Entry Clerk
Assurant
08.2014 - 11.2014
Data Entry Clerk
Enterprise Consulting Solutions
08.2014 - 11.2014
Insurance Billing Specialist
Advanced Physician Solutions
12.2013 - 06.2014
Phlebotomist
Aurora Health Care
05.2007 - 10.2011
Patient Care Technician
Wheaton Fransican Healthcare
04.2006 - 05.2007
Associate of Applied Science - Insurance Billing And Coding
Herzing University
Associate of Applied Science - Nursing
Matc
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