Lauren Hansen
Forest Lake ,MN
Summary
Qualified patient care specialist with solid background in providing compassionate patient care. Proven ability to support clinical teams and enhance patient satisfaction through effective communication and attention to detail. Demonstrated empathy and critical thinking in fast-paced healthcare environments.
Overview
9
9
years of professional experience
Work History
Patient Care Specialist
Chu Vision Institute
09.2021 - Current
- Supervised a team of five front desk and call center staff members. Providing guidance and support for daily tasks and patient care.
- Trained in new staff members and provided them ongoing support by answering questions or providing additional resources if needed.
- Verified insurance coverage and obtained necessary authorization for patient visits.
- Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary.
- Answered phone calls and responded to to inquiries from patients.
Server/Hostess
CRAVE American Kitchen and Sushi Bar
07.2016 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
BBA - Healthcare Management
The University of Minnesota Duluth
Duluth, MN12-2021
Skills
- Customer Service
- Critical Thinking
- Willingness to learn
- Medical terminology
- Quality improvement
- Teamwork and collaboration
Timeline
Patient Care Specialist
Chu Vision Institute
09.2021 - Current
Server/Hostess
CRAVE American Kitchen and Sushi Bar
07.2016 - 01.2024
BBA - Healthcare Management
The University of Minnesota Duluth
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