Mikayla Adams
Columbus
Summary
Compassionate Patient Care Specialist known for high productivity and efficient task completion. Possess specialized skills in patient assessment, care plan development, and health education. Excel in communication, empathy, and problem-solving to enhance patient care and support team objectives.
Overview
11
11
years of professional experience
Work History
Patient Care Specialist
Advanced Diabetes Supply
06.2022 - Current
- Enhance patient satisfaction by addressing inquiries and resolving issues promptly.
- Collaborate with healthcare teams to optimize treatment plans and ensure timely supply delivery.
- Analyze patient data to improve supply management and reduce wait times.
- Drive adherence through proactive follow-ups, exceeding service quality benchmarks.
- Foster strong relationships with providers and insurers for seamless coordination.
- Expert in Customer Service
- Expert in Prioritization
- Expert in Time Management
- Expert in Customer Complaint Resolution
- Expert in Attention to Detail
- Expert in Efficiency
- Expert in Data Entry
Receptionist
Columbus Family Dentistry
Columbus
12.2021 - 12.2022
- Manage patient check-ins/outs, ensuring accurate records and smooth front-desk operations.
- Educate patients on post care, enhancing satisfaction and recovery.
- Maintain high-volume communication, ensuring seamless operations and patient trust.
- Update patient data accurately, adhering to HIPAA guidelines for privacy and compliance.
- Foster positive patient relationships, contributing to a welcoming dental environment.
- Ensured system accuracy and HIPAA compliance through stringent data management protocols, safeguarding patient privacy and trust.
Shift Director
Chick-fil-A
Columbus
01.2019 - 12.2021
- Managed schedules, improving team efficiency and service quality.
- Aligned goals with objectives, enhancing performance.
- Collaborated with management, refining service offerings.
- Led initiatives to boost product quality and service delivery.
- Coordinated managers' schedules, optimizing productivity.
- Partnered with management to refine service offerings, directly contributing to improved customer satisfaction and loyalty.
- Cultivated a culture of continuous learning, mentoring team members and fostering professional growth within the organization.
- Spearheaded initiatives to enhance product quality and service delivery, driving substantial improvements in customer satisfaction and operational efficiency.
- Streamlined operational processes, leading to significant improvements in team efficiency and service quality, directly impacting customer satisfaction scores.
Shift Manager
Smoothie King
Columbus
05.2015 - 02.2019
- Trained and guided staff to enhance operational efficiency and improve team performance.
- Managed cash handling and recorded daily profits, ensuring financial accuracy.
- Developed employee skills through tailored coaching, leading to measurable productivity gains.
- Streamlined operations through strategic employee training and task allocation, enhancing overall productivity and customer satisfaction.
- Managed end-of-shift financial procedures, ensuring accurate cash drawer reconciliation and meticulous profit logging in the computer system.
- Fostered a team-oriented environment, mentoring staff to excel in their roles and contribute to a positive workplace culture.
- Analyzed sales trends and customer feedback to inform inventory management decisions, minimizing waste and maximizing profitability.
- Implemented strategic staff training initiatives, resulting in measurable productivity gains and enhanced customer satisfaction in fast-paced smoothie shop environment.
Education
High School Diploma -
Shaw High School
Columbus, GASkills
- Office Equipment Operations
- Business Operations
- Customer Service
- Prioritization
- Time Management
- Customer Complaint Resolution
- Attention to Detail
- Efficiency
- Data Entry
- HIPAA compliance
- Patient data analysis
Age
28
Timeline
Patient Care Specialist
Advanced Diabetes Supply
06.2022 - Current
Receptionist
Columbus Family Dentistry
12.2021 - 12.2022
Shift Director
Chick-fil-A
01.2019 - 12.2021
Shift Manager
Smoothie King
05.2015 - 02.2019
High School Diploma -
Shaw High School