Aiyanna Krause
Millersville,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Patient Care Specialist
Greenlight Therapeutics
07.2023 - Current
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
- Facilitated patient education, ensuring they have a thorough understanding of their diagnoses and treatment plans.
Retail Supervisor
Lululemon
07.2023 - 02.2024
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ05.2025
Bachelor of Arts - Anthropology
Washington State University
Pullman, WA05.2022
Skills
- Patient confidentiality
- Sales and Marketing
- Exceptional communication
- Customer Engagement
- Strong empathy
- Customer service standards
- Data entry proficiency
- Policy understanding
- Account Maintenance
- Call Center Operations
- Analytical mindset
- Microsoft Office
Timeline
Patient Care Specialist
Greenlight Therapeutics
07.2023 - Current
Retail Supervisor
Lululemon
07.2023 - 02.2024
Bachelor of Science - Psychology
University of Phoenix
Bachelor of Arts - Anthropology
Washington State University