Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tracy Ulman

Mankato,MN

Summary

Compassionate Patient Care Specialist with a proven track record at Mayo Clinic Health System, enhancing patient satisfaction through effective communication and relationship building. Skilled in clinical assessment and patient advocacy, I excel in managing schedules to reduce wait times while ensuring compliance with HIPAA regulations. Adaptable and self-motivated, I thrive in dynamic healthcare environments.

Overview

32
32
years of professional experience

Work History

Patient Care Specialist

Mayo Clinic Health System
07.2019 - Current
  • Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
  • Enhanced patient satisfaction by providing timely and compassionate care.
  • Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
  • Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
  • Reduced patient wait times by efficiently managing schedules and appointments.
  • Room Patients and collect vitals, medication lists

Desk Associate

Mayo Clinic Health System
07.2019 - Current
  • Greeted guests entering and exiting facility.
  • Maintained cleanliness of entranceway, lobby and restrooms.
  • Completed cashier and point of sale operations.
  • Answered phones and assisted callers with inquiries.
  • Assisted in the training and onboarding of new desk associates, fostering a supportive work environment.
  • Checked patients in for their appointments, scheduled future appointments. Reached out to other departments to help coordinate schedules to make it easier for patient.
  • First point of contact that patient saw when entering the building

Claims Associate

Sam's Club
07.1993 - 07.2019
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
  • Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
  • Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
  • Process damages as they were either returned to the club or found on the floor in the safe and proper way either by disposal, returned to distribution center or donation.
  • Pulled recalls and Return to Vendor (RTV) items off the floor on a daily basis.
  • Loaded/unloaded trucks on a daily basis with the forklift, received merchandise in.

Education

Sport Management

Minnesota State University, Mankato
Mankato, MN
05-2005

Associate of Arts - General

Bethany Lutheran College
Mankato, MN
05-1996

High School Diploma -

Lake Crystal-Wellcome Memorial High School
Lake Crystal, MN
06-1994

Skills

  • Patient confidentiality
  • Clinical assessment
  • Medical terminology
  • Quality improvement
  • Healthcare software expertise
  • First aid and CPR
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Multitasking Abilities
  • Patient care
  • Vital signs
  • Basic life support
  • Adaptability and flexibility
  • Effective communication
  • Verbal and written communication
  • Relationship building
  • Task prioritization
  • Self motivation
  • Patient advocacy

Accomplishments

I was one of the first to pioneer the transfer of the Desk associate roll to PCS. Myself and another person were asked to give it 8 weeks to see if we could make the transition work and it was very successful! It has transitioned into what is now become the PCS role that is now known today.

Timeline

Patient Care Specialist

Mayo Clinic Health System
07.2019 - Current

Desk Associate

Mayo Clinic Health System
07.2019 - Current

Claims Associate

Sam's Club
07.1993 - 07.2019

Sport Management

Minnesota State University, Mankato

Associate of Arts - General

Bethany Lutheran College

High School Diploma -

Lake Crystal-Wellcome Memorial High School

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Tracy Ulman