Kristi Unger
Phelan,CA
Summary
Driven by a commitment to excellence, I leveraged my expertise in patient confidentiality and empathy at CVS Specialty Pharmacy to enhance patient satisfaction and ensure HIPAA compliance. Skilled in clinical assessment and compassionate care, I've significantly contributed to quality improvement, demonstrating a proven track record in patient-focused achievements and building lasting relationships.
Overview
15
15
years of professional experience
Work History
Patient Care Specialist
CVS Specialty Pharmacy
Remote/ Work From Home
09.2021 - Current
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
Family Caregiver
Veterans Affairs
Loma Linda, CA
09.2018 - 08.2021
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patient.
- Coordinated healthcare appointments for patient, ensuring timely access to necessary medical services.
Sales Manager
Ego Gear
Victorville, CA
08.2009 - 02.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
California State Board Pharmacy License - Pharmacy Technology
San Joaquin Valley College, Hesperia, CA
Hesperia, CA07.2021
Skills
- Patient confidentiality
- Clinical assessment
- Quality Improvement
- Care Plan Development
- Medical terminology knowledge
- Time Management
- Attention to Detail
- Patient Care
- Direct Patient Care
- Empathy and Compassionate Care
- HIPAA Compliance
- Patient-focused care
- Room Cleaning and Restocking
- Oral Hygiene
Timeline
Patient Care Specialist
CVS Specialty Pharmacy
09.2021 - Current
Family Caregiver
Veterans Affairs
09.2018 - 08.2021
Sales Manager
Ego Gear
08.2009 - 02.2018
California State Board Pharmacy License - Pharmacy Technology
San Joaquin Valley College, Hesperia, CA