TONI LEE WHITAKER
Lake St. Louis,MO
Summary
Experienced and dedicated employee with a strong focus on customer service, multitasking, and time management. With over 13 years of experience in various customer service environments, adept at delivering exceptional guest experiences through welcoming interactions and extensive product knowledge. Flexible and approachable, with strong organizational skills to adapt to any situation and provide top-notch service. Positive and professional individual who takes pride in being an energetic self-starter. Excellent problem-solving skills and ability to maintain a flexible schedule, confident in ability to meet and exceed expectations. Known for friendly and outgoing demeanor, consistently creating a warm and inviting atmosphere for colleagues and customers alike.
Overview
11
11
years of professional experience
Work History
Patient Care Specialist
New Growth Horizons
04.2022 - Current
- Upheld confidentiality requirements and regulatory compliance guidelines
- Operated cash register for cash and debit card transactions with excellent accuracy levels
- Promoted patient loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Checked guests' photo identification for validity and age requirements
- Restocked supplies and arranged displays
- Answered questions about medicinal and recreational uses and effects and qualities of different strains
- Listened to patient needs and desires to identify and recommend optimal products
- Built patient loyalty and retention by delivering excellent shopping experiences
Brand Ambassador
A Plus Staffing
12.2016 - Current
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Communicated product information with confidence and educated consumers about company
- Engaged, educated and befriended customers to deliver amazing shopping experience
- Showed understanding of customer's personal style and preferences when offering product advice
- Executed brand activations to standards and with professionalism
- Collaborated with local field sales to drive visibility and sales results
- Acted as face of brand at retail events and sampling opportunities at multiple locations
Sales And Training Representative
Lenovo
03.2016 - 02.2020
- Worked directly with Best Buy's, Costco, and Microcenter to achieve Sales goals
- Trained sales associates at Big Box stores on Lenovo products
- Reported Weekly Recaps of Lenovo sales and merchandise
- Merchandise certain endcaps and displays for Lenovo using planograms
Retention Sales Specialist
YP Marketing
01.2014 - 03.2016
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Reached out to qualified referral candidates to obtain applications
- Scheduled and conducted interviews each week
- Engaged with customers in a sincere and friendly manner
- Built relationships with customers to increase likelihood of repeat business
- Contacted other store locations to determine merchandise availability
Education
High School Diploma -
Warrenton High School
Warrenton, MOSkills
- Sales Expertise
- Multitasking Strengths
- Excellent People Skills
- Customer Service
- Time Management
- Sales Goal Attainment
- Listening Skills
- Teamwork and Collaboration
- Product and Service Knowledge
- Problem-Solving Strengths
- Relationship Building
- Public Speaking
- Marketing
Timeline
Patient Care Specialist
New Growth Horizons
04.2022 - Current
Brand Ambassador
A Plus Staffing
12.2016 - Current
Sales And Training Representative
Lenovo
03.2016 - 02.2020
Retention Sales Specialist
YP Marketing
01.2014 - 03.2016
High School Diploma -
Warrenton High School
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