Leslie Caverson
Norfolk,VA
Summary
Dedicated patient advocate with extensive experience in healthcare environments. Proven ability to optimize patient flow and enhance overall experiences through effective communication and empathetic support. Skilled in managing electronic medical records and ensuring compliance with healthcare regulations.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Patient Care Specialist
Sentara Surgery Specialists
Norfolk, VA
02.2025 - Current
- Ensured timely patient check-ins while creating a friendly environment upon arrival.
- Verified insurance coverage and obtained necessary authorizations to facilitate patient access to care.
- Handled incoming phone calls, providing accurate information and maintaining professionalism to enhance patient experience.
- Managed scheduling of appointments, optimizing the calendar for efficiency.
- Coordinated closely with healthcare providers for effective patient flow management.
- Updated patient records diligently, including personal information and treatment plans.
- Collected payments, including co-pays and outstanding balances, ensuring smooth billing processes.
- Facilitated employee initiatives that improved workplace morale and culture as chairperson of monthly meetings.
Patient Access Representative
Virginia Beach General Hospital
Virginia Beach, VA
11.2023 - 02.2025
- Greeted and checked in patients, ensuring accurate collection of demographic and insurance information.
- Ensured compliance with HIPAA regulations when handling sensitive patient information.
- Demonstrated strong attention to detail when verifying accuracy of demographic information during registration process.
- Assisted patients with completing required forms or paperwork accurately and efficiently
- Cultivated patient relationships through effective communication and empathetic support throughout healthcare journey.
- Handled incoming calls promptly to assist with inquiries, directed visitors, and provided information about services to support front desk operations.
- Engaged in training sessions to remain informed on policy, procedure, and insurance guideline updates.
- Assisted in the implementation of a new patient registration system, resulting in improved data accuracy and reduced errors.
Client Care Coordinator
Genesis Counseling Center
Norfolk, VA
04.2021 - 03.2022
- Scheduled patient appointments, including testing and therapy sessions, to optimize patient flow and care delivery.
- Coordinated front desk operations, greeting patients, scheduling appointments, and managing phone inquiries to enhance patient experience
- Verified patient insurance information and collected co-pays and payments for services rendered
- Coordinated patient referrals to healthcare facilities or specialists.
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Delivered administrative support by organizing documents, scanning records into EMR system, and overseeing incoming/outgoing mail for streamlined operations
Childcare Provider
Móra's Home
Norfolk, VA
07.2017 - 03.2022
- Planned and executed age-appropriate activities to foster physical, social, and cognitive growth.
- Created secure, nurturing environment that prioritized children's well-being and emotional security.
- Engaged children in educational play through games, crafts, and storytelling.
- Provided academic support and assisted with homework assignments.
- Provided emotional support to children experiencing separation anxiety, helping them cope during difficult times. during separation anxiety and distress.
- Established reward system that encouraged positive behavior and minimized disruptive incidents.
- Developed and implemented behavior management strategies that supported children's social and emotional growth.
Social Work Intern
Freda H. Gordon Hospice and Palliative Care of Tidewater
Virginia Beach, VA
05.2017 - 08.2017
- Conducted home visits to assess and support families in crisis.
- Visited clients and families to provide care and support, including respite care and bereavement calls. Facilitated invitations to yearly memorial service, contributing to largest attendance recorded by staff, attributed to my efforts.
- Collaborated with interdisciplinary teams to coordinate essential services and resources for clients.
Customer Service Expert
Booksamillion
Virginia Beach, VA
10.2012 - 04.2014
- Provided exceptional customer service to a diverse client base, consistently exceeding customer satisfaction goals
- Served as subject-matter expert on company products and services, guiding customers and colleagues effectively.
- Enhanced product knowledge to address customer questions accurately and efficiently
- Maintained composure during challenging situations, employing de-escalation techniques to resolve customer issues satisfactorily
Owner - Operator
International Quality Sourcing Services
Wichita, KS
10.2010 - 09.2012
- Delivered engineering services and rework solutions to improve project outcomes and client satisfaction. Conducted sourcing reviews and provided recommendations for improved vendor selection. Performed quality inspections on first-time shipments to ensure compliance with standards. Executed on-site reviews to ensure project compliance with specifications and timely progress. Verified invoices for receivables and payables to maintain accurate financial records. Managed payroll processes to ensure timely employee compensation. Engaged with clients to address inquiries and resolve concerns, enhancing overall customer experience.
- Developed supplier relationships to ensure quality compliance.
- Coordinated logistics and inventory management processes.
- Delivered engineering services and rework solutions to improve project outcomes and client satisfaction.Conducted sourcing reviews and provided recommendations for improved vendor selection.Performed quality inspections on first-time shipments to ensure compliance with standards.Executed on-site reviews to ensure project compliance with specifications and timely progress.Verified invoices for receivables and payables to maintain accurate financial records.Managed payroll processes to ensure timely employee compensation.Engaged with clients to address inquiries and resolve concerns, enhancing overall customer experience.
Customer Sales Representative
Lane Bryant
Wichita, KS
05.2008 - 06.2010
- Supported store manager with daily operations with opening and closing operations to maintain efficient daily functions. Supported customers with purchases, including managing dressing room requests efficiently. Set up and dismantled weekly displays to improve product visibility and attract customer interest. Operated cash register accurately, ensuring precise financial transactions. Processed bank deposits in a timely manner to maintain financial integrity. Conducted quarterly inventory checks to monitor stock levels and support timely replenishment.
- Engaged with customers to understand their needs and preferences effectively.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Supported store manager with daily operations with opening and closing operations to maintain efficient daily functions.Supported customers with purchases, including managing dressing room requests efficiently.Set up and dismantled weekly displays to improve product visibility and attract customer interest.Operated cash register accurately, ensuring precise financial transactions.Processed bank deposits in a timely manner to maintain financial integrity.Conducted quarterly inventory checks to monitor stock levels and support timely replenishment.
Payroll Specialist
Bay City Non Profit
Bay City, MI
12.2006 - 06.2007
- Process payroll for all employees accurately and timely.
- Review timecards for discrepancies and resolve issues promptly.
- Maintain employee records and ensure data accuracy in the system.
- Managed payroll department, reconciled bank statements, and processed weekly payroll and account receivables.
Accounts Payable/Receivable Specialist
Roscommon Lumber
Roscommon, MI
10.1999 - 12.2006
- Supported owner and office manager in daily operations by maintaining accurate records, reconciling bank statements, and managing accounts payable and receivable in QuickBooks. Streamlined client record organization and coordinated distribution of mass mailers, bills, and statements.
- Managed vendor bills, ensuring accurate coding and timely disbursements.
- Processed customer invoices for timely payments and record keeping.
- Reconciled accounts to maintain accurate financial records and reports.
Education
Bachelor's degree - Human Services
Old Dominion University
Norfolk, VA05-2017
Associate -
Wichita State University
Wichita, KS09-2012
Diploma -
Roscommon High School
Roscommon, MI06-1992
Skills
- Patient support coordination
- Patient flow optimization
- Hospice experience
- Confidential handling
- Handling patient inquiries
- Crisis intervention
- Community care experience
- Medical terminology
- Appointment reminders
- Customer service
- Customer communication
- Billing inquiries
- Adjusting patient balances
- Accounts Receivable
- Accounts Payable
- Collections management
- Payment processing
- Billing statement creation
- Health insurance verification via phone
- Medical chart preparation
- Administrative Experience
- Microsoft Office Suite
- Microsoft Teams
- QuickBooks
- Epic
- Computer literacy
- Office Management
- Cross-functional collaboration
- Leadership
- Stakeholder relationship building
- Employee relationship building
- Crisis intervention
- Assisting medical staff
- Cross-functional collaboration
- Coverage verification
- Payment processing
- Computer skills
- Developmental disability experience
- Self-service kiosks
Personal Information
- Title: Patient Care Specialist
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
- Driver's License
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Patient Care Specialist
Sentara Surgery Specialists
02.2025 - Current
Patient Access Representative
Virginia Beach General Hospital
11.2023 - 02.2025
Client Care Coordinator
Genesis Counseling Center
04.2021 - 03.2022
Childcare Provider
Móra's Home
07.2017 - 03.2022
Social Work Intern
Freda H. Gordon Hospice and Palliative Care of Tidewater
05.2017 - 08.2017
Customer Service Expert
Booksamillion
10.2012 - 04.2014
Owner - Operator
International Quality Sourcing Services
10.2010 - 09.2012
Customer Sales Representative
Lane Bryant
05.2008 - 06.2010
Payroll Specialist
Bay City Non Profit
12.2006 - 06.2007
Accounts Payable/Receivable Specialist
Roscommon Lumber
10.1999 - 12.2006
Bachelor's degree - Human Services
Old Dominion University
Associate -
Wichita State University
Diploma -
Roscommon High School