Mary Fletcher
New Lenox,IL
Summary
Dedicated Patient Care Specialist with over 14 years of experience in delivering compassionate patient care and ensuring regulatory compliance. Proven ability to enhance patient flow and satisfaction through teamwork, problem-solving, and attention to detail.
Overview
44
44
years of professional experience
Work History
Patient Care Specialist
UChicago | AdventHealth Heart & Vascular
Hinsdale, IL
02.2012 - Current
- Assisted patients with check-in processes and appointment scheduling, including coordination of multiple procedures, including coronary angiography, peripheral angiography and venous ablation
- Provided information on services, procedures, and insurance options
- Supported healthcare team in maintaining accurate patient records
- Helped ensure compliance with safety and privacy regulations
- Communicated effectively with patients to address concerns and inquiries
- Collaborated with clinical staff to streamline patient flow
- Monitored inventory levels of medical supplies and equipment
- Participated in training sessions to enhance service delivery skills
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
- Educated patients on venous treatment plans and procedures, fostering understanding and compliance with medical instructions.
Patient Service Representative
Wellgroup Healthpartners
Orland Park, IL
09.2000 - 12.2011
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Assisted patients with inquiries, providing accurate information about services and procedures.
- Managed the overseeing of payments, supply ordering, maintaining staff compliance records and physician's dictation
- Trained new staff on operational protocols and customer service best practices.
Lead Server
Gaelic Park
Oak Forest, IL
09.1998 - 08.2000
- Trained and mentored staff on service standards
- Supervised daily operations, ensuring exceptional guest experiences.
- Developed and implemented efficient workflows to enhance service speed and quality.
Manager in Charge
Movie Mania
Oak Forest, IL
05.1993 - 08.1998
- Oversaw daily operations, ensuring efficient workflow and optimal resource allocation.
- Developed and implemented training programs to enhance team capabilities and service quality.
- Led strategic initiatives to improve customer satisfaction and operational efficiency.
- Analyzed market trends to inform promotional strategies and increase audience engagement.
Assistant Manager
Wendy's International LLC
Alsip, IL
06.1982 - 04.1993
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service standards and operational excellence.
- Implemented inventory management practices to optimize supply chain efficiency.
- Developed staff scheduling strategies to meet peak business demands effectively.
Education
High School Diploma -
John Glen High School
Skills
- Patient confidentiality
- Clinical assessment
- Medical terminology
- Quality improvement
- Healthcare software expertise (EPIC, QSI, Cerner, NextGen)
- Documentation proficiency
- First aid and CPR
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- HIPAA compliance
- Safety training
- Safety courses
Timeline
Patient Care Specialist
UChicago | AdventHealth Heart & Vascular
02.2012 - Current
Patient Service Representative
Wellgroup Healthpartners
09.2000 - 12.2011
Lead Server
Gaelic Park
09.1998 - 08.2000
Manager in Charge
Movie Mania
05.1993 - 08.1998
Assistant Manager
Wendy's International LLC
06.1982 - 04.1993
High School Diploma -
John Glen High School