Mariela Sanchez de Santana
Bronx,USA
Summary
Experienced Housekeeping Manager with substantial knowledge in managing housekeeping operations in diverse settings. Strengths include maintaining high standards of cleanliness, team management and training, inventory control, and budgeting. Have led teams to enhance operational efficiency and guest satisfaction in previous roles. Possess strong problem-solving skills and decision-making abilities for effective housekeeping management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Hyatt Place Chelsea
New York, US
10.2022 - Current
- Checked inventory for required supplies and made lists for needed cleaning products.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established cleaning standards for all departments within the hotel property.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Managed team of employees, daily progress reports and overall project planning.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Controlled full-cycle household cleaning services, including business development and client relations.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Supervised, trained, evaluated and scheduled staff of 28 housekeepers daily.
- Explained goals and expectations required of trainees.
- Reported damage or theft of hotel property to management.
Inspectors Rooms
Hyatt Place Chelsea
New York, US
08.2021 - 10.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Provided guidance and direction to housekeeping staff on cleaning techniques and methods.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Verified that all lost items were accounted for in accordance with established procedures.
Housekeeping
T & L Cleaning Service ( Hotel Hilton Gardenin )
New York, US
07.2018 - 09.2019
- In Changing of cleaning of the rooms
- Maintained and organized cleaning supplies stock.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Changed bed linens and towels, tidied up rooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Organized closets with hangers for guests' clothing items.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Interacted pleasantly with clients and guests when performing daily duties.
Education
Associate's degree - Assistant Administration
Hostos Community College
04.2023
Skills
- Communication skills
- Microsoft Outlook
- Leadership
- Housekeeping management
- Laundry
- Customer Service
- Excel
- Commercial cleaning
- Hospitality
- Quality Inspection
- Cleaning
- Management
- Computer skills
- Cost reduction strategies
- Self motivation
- Team leadership
- Inventory management
Certification
- MDP PROGRAM
- COACHING CERTIFICATION
- TEAM WORK
Timeline
Housekeeping Manager
Hyatt Place Chelsea
10.2022 - Current
Inspectors Rooms
Hyatt Place Chelsea
08.2021 - 10.2022
Housekeeping
T & L Cleaning Service ( Hotel Hilton Gardenin )
07.2018 - 09.2019
Associate's degree - Assistant Administration
Hostos Community College
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