Phillip Freehling
Santa Rosa Beach,FL
Summary
Professional in hospitality management with significant experience in maintaining high standards of cleanliness and guest satisfaction. Skilled in team collaboration, staff training, and operational efficiency. Adept at adapting to changing needs and ensuring smooth operations. Known for strong leadership, problem-solving, and attention to detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Ocean Reef Resorts
08.2022 - Current
- Managed a portfolio of 550+ vacation rentals, overseeing all aspects of property operations
- Directed 150+ housekeeping vendors, providing guidance & support to ensure efficient operations
- Conducted property inspections to identify maintenance needs & ensure compliance with safety regulations
- Created comprehensive cleaning budgets for each property
- Developed strong relationships with vendors such as contractors or suppliers ensuring timely completion of work and competitive pricing
- Collaborated with accounting to ensure accurate financial reporting for each property
- Developed and implemented policies and procedures to ensure compliance with local, state, and federal regulations
Property Manager
Paradise Properties
05.2021 - 08.2022
- Managed all aspects of assigned property portfolio
- Maintenance, Housekeeping, Guest Satisfaction and Owner Relations
- Schedule housekeeping and inspect units post cleaning to ensure Quality Assurance
- Schedule vendors to do maintenance on an as needed basis to maintain quality standards
- Assist owners in maximizing revenue by suggesting unit upgrades that may increase bookings
- Source and build relationships with prospective clients to expand business opportunities
Front Desk Supervisor
Marriott Vacation Club
10.2020 - 05.2021
- Supervise the Guest Services staff to ensure excellent owner/guest service
- Respond to any questions from owner/guests
- Take and confirm reservations and cancellations
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model
Operations Manager
Bookit.com
01.2016 - 03.2020
- Hire, onboard and train call center personnel
- Coach call center staff through challenging customer service issues
- Analyze call center data and prepare reports for upper management
- Evaluate staff effectiveness and performance annually or on an at-need basis
- Lead team meetings and give presentations to executives
- Develop monthly, quarterly and annual call center goals and action plans
General Manager
Marriott Vacation Club
03.2013 - 12.2015
- Company Overview: The Fairfield Inn & Suites in Marianna, FL
- Managed 23 employees in a 77 room hotel
- Purchasing, vendor contract negotiations, forecasting, budgeting and P&L
- Provided training, leadership, strategic planning and administration in all aspects of hotel operations
- Responsible for maximizing guest satisfaction by monitoring GSS scores
- Drastically improved on the Hotels 61.10% Quality Assurance score In only 2 ½ months with a score of 80.20%
- Exceeded Year over Year Revenue by over 200k
- The Fairfield Inn & Suites in Marianna, FL
Education
Associate's degree - Nutrition and Dietetics
Chipola College
Skills
- Profit & loss
- Property management
- Budgeting
- Leadership
- Strategic planning
- Organizational skills
- Communication skills
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Customer relationship management
- Scheduling and planning
Certification
Food Handler Certification
Timeline
Housekeeping Manager
Ocean Reef Resorts
08.2022 - Current
Property Manager
Paradise Properties
05.2021 - 08.2022
Front Desk Supervisor
Marriott Vacation Club
10.2020 - 05.2021
Operations Manager
Bookit.com
01.2016 - 03.2020
General Manager
Marriott Vacation Club
03.2013 - 12.2015
Food Handler Certification
Associate's degree - Nutrition and Dietetics
Chipola College
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