MARIELA VERNET
Pataturas Global LLC
Pembroke Pines,USA
1
Certification
26
years of professional experience
Sales Support Coordinator experienced in enhancing sales team efficiency through effective administrative support and customer service. Delivered impactful sales analytics and process improvements that enabled informed decision-making. Focused on fostering teamwork and adaptability to meet evolving business needs.
Work History
Sales Support Coordinator
1 Year 11 Months- Serve as the primary point of contact for wholesale and e-commerce customers, providing prompt, professional support in both English and Spanish. * Coordinated communication among customers, suppliers, shipping carriers, and internal team members to ensure seamless day-to-day operations. * Monitor customer requests, shipment status, and follow-up activities to provide a seamless customer experience. * Prepared invoices and maintained accurate business records to support efficient daily administrative operations. * Resolve customer inquiries related to orders, shipments, and account support with professionalism and attention to detail. * Track inventory, prepare operational reports, and maintain accurate business data using Advanced Microsoft Excel. * Supported wholesale and e-commerce operations while managing multiple priorities in a fast-paced environment. * Contribute to customer satisfaction by providing dependable service, clear communication, and timely follow-u
- Coordinated sales support activities to enhance team efficiency and streamline communication.
- Managed customer inquiries, ensuring timely resolution and high satisfaction levels.
- Developed and maintained detailed reports to track sales performance and inventory levels.
Product Development Consultant
1 Year 4 Months- Contributed to development and launch of secured credit card product for U.S. market, enhancing product offerings.
- Documented customer workflows, operational procedures, and product requirements to ensure alignment with business objectives.
- Prepared customer-facing documentation, including Terms & Conditions.
- Conducted product testing and validation prior to launch, ensuring product met quality standards.
- Fintech
Senior Account Manager
6 Years 6 Months- Oversaw 200+ active customer accounts, ensuring satisfaction and retention.
- Facilitated customer onboarding and supported product selection, ordering, and delivery processes.
- Cultivated strong customer relationships through consistent follow-up and tailored service.
- Expanded existing accounts through additional product recommendations.
- Managed inventory of healthy frozen foods to ensure product availability.
Sales Manager → Senior Sales Manager
6 Years 4 Months- Contributed to 58% sales growth through account development and client retention.
- Managed key account relationships with L'Oréal, Colgate-Palmolive, P&G, and Avon to drive client satisfaction and retention.
- Led and developed team of six sales representatives, enhancing team capabilities and sales performance.
- Opened new market segment in laboratory industry, expanding company reach and revenue potential.
- Manufacturing
Commercial Product Manager
8 Years 2 Months- Managed full lifecycle of credit card products, coordinating operations, customer service, technology, and business teams to enhance product offerings.
- Collaborated with financial institutions and internal teams to facilitate successful product launches and address service challenges.
- Analyzed customer feedback and operational data to identify improvement opportunities.
- Led cross-functional projects from planning through implementation, ensuring timely delivery and high client satisfaction.
- Processed credit card transactions efficiently
Education
Postgraduate Diploma - Integrated Marketing
Bachelor of Business Administration - Banking & Finance
Skills
Client Relationship Management
Customer Onboarding
Customer Support
Client Retention
Cross-Selling & Upselling
Sales process optimization
Problem Resolution
CRM Systems
HubSpot CRM
Microsoft Office Suite
Google Workspace
Sales strategy
Relationship management
Certification
- Bach Foundation Registered Practitioner (BFRP)
- Certified by the Bach Centre (UK)
LANGUAGES
Spanish — Native
English — Full Professional Proficiency
Timeline
Sales Support Coordinator
Pataturas Global LLC
08.2024 - CurrentRead More
Product Development Consultant
Advance Services International (ADSI)
02.2022 - 06.2023Read More
Senior Account Manager
Camelia Associates
08.2015 - 02.2022Read More
Sales Manager → Senior Sales Manager
Abaco Promos & Products
02.2009 - 06.2015Read More
Commercial Product Manager
Consorcio Credicard
11.2000 - 01.2009Read More
Universidad Metropolitana
Bachelor of Business Administration from Banking & Finance
Read More
Universidad Metropolitana
Postgraduate Diploma from Integrated Marketing
Read More