MARIELENA GONZALEZ

In charge of the day to day operations for the quality team including but not limited to: assigning stations, managing staff, POC for any repetitive issues, root-causing defects, creating, developing and implementing SOP"s for over 40 quality stations.

• Developed and implemented work-instructions for models Y and CT
• Field representative for Cyber Truck and Model Y
• Collaborated with developers and stakeholders to identify issues, develop solutions and implement fixes
• Collaborated with Process, production, data and software engineers to improve all processes for the quality department including but not limited to:
• First ever team member at Tesla to create, implement and develop the integration software for Quality station SOP's into production software throughout general assembly which facilitated access, escalation and resolution of defects in real time, currently used on all factories in the US and Berlin,
• Collaborated and trained Data team to update all FX software for process / production and quality teams based on defect tracking and production lines, developed and trained staff members on the first ever "live checklist system" currently used in all of General assembly for Model Y and Cyber truck
• Implemented the First security pass / fail option at Tesla for quality critical checks on the line which reduced critical inspections and downtime downstream by 80%
• Developed a automated tracker defect ticket system to track and share data in real time and reduce FPY
• Provided technical support to software data engineers in Tx, Ca, Berlin and Shanghai factories during the software development cycle

• Company Overview: Recognized as the no.1 hotel in FORBES for two consecutive years 2020-2022
• Provided guidance and support to staff members on resolving complex customer inquiries of over 80+ staff members
• Implemented cost-saving strategies, resulting in a 10% increase in profitability
• Provided guidance and support to staff members on resolving complex customer inquiries
• Developed a system for tracking all complaints received from customers ensuring quick resolution
• Recognized as the no.1 hotel in FORBES for two consecutive years 2020-2022
• Part of the opening team for Hotel Magdalena
• Successfully managed projects with tight deadlines and limited resources
• In charge of on boarding, training and scheduling for Housekeeping and Front Office
• In charge of outsourcing, contracting and negotiating with vendors
• Collaborated with cross-functional teams across multiple departments to achieve goals

• Met project deadlines without sacrificing build quality or workplace safety.
• Planned, designed, and scheduled phases for large projects.
• Managed projects from procurement to commission.
• Monitored project performance to identify areas of improvement and make adjustments.
• Negotiated and managed third-party contracts related to project deliverables.