Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARIELIS ALEMAN

LEHIGH ACRES,Florida

Summary

Dynamic Spa Manager with a proven track record at MIA SPA, excelling in staff management and customer service. Enhanced operational efficiency through targeted training programs and effective appointment scheduling. Recognized for exceptional problem-solving abilities and a commitment to client satisfaction, ensuring a seamless and enjoyable experience for all guests.

Offering customer-centric approach and passion for wellness, ready to thrive in spa setting. Brings foundation in administrative tasks and customer service, combined with ability to quickly learn industry-specific practices. Ready to use and develop organizational and interpersonal skills in cashier and manager role.

Energetic and patient-focused professional with natural ability to create welcoming and serene environment. Possesses strong organizational skills and deep understanding of wellness practices, coupled with proficiency in staff management and customer service. Committed to enhancing client satisfaction and operational efficiency.

Knowledgeable cashier and manager with comprehensive background in managing spa operations and enhancing customer satisfaction. Led teams to consistently deliver high-quality services and improve client retention. Known for exceptional leadership and ability to create serene and welcoming environment.

Service-oriented Spa Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.

Overview

1
1
year of professional experience

Work History

Spa Manager

MIA SPA
Miami, FL
04.2023 - 12.2023
  • Managed daily spa operations to ensure exceptional customer experiences and satisfaction.
  • Developed and implemented staff training programs to enhance service quality and operational efficiency.
  • Assisted in scheduling appointments and coordinating services for optimal staff utilization.
  • Monitored inventory levels and ordered supplies to maintain seamless operations and service delivery.

Customer Service Representative

Hobby Lobby
Miami, FL
10.2022 - 12.2022
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Learned company products and services to effectively address customer needs and enhance satisfaction.
  • Supported team in maintaining communication logs and documentation for efficient service delivery.
  • Adapted quickly to dynamic environments, ensuring smooth operations during peak hours.
  • Maintained accurate cash register, ensuring balanced till at end of shifts.
  • Assisted customers with product inquiries and provided exceptional service.
  • Handled returns and exchanges in accordance with store policies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.

Education

High School Diploma -

LUIS HERNAIS VERONNE
PUERTO RICO

Skills

  • Staff management
  • Spa operations
  • Employee coaching
  • Performance evaluations
  • Health and safety regulations
  • Customer acquisition
  • Appointment scheduling
  • Facility maintenance
  • Assignment delegation
  • Schedule coordination
  • Budget administration
  • Spa advertising
  • Client service management
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Teamwork and collaboration
  • Problem-solving
  • Teamwork
  • Excellent communication
  • Organizational skills

Languages

Spanish
Native or Bilingual

Timeline

Spa Manager

MIA SPA
04.2023 - 12.2023

Customer Service Representative

Hobby Lobby
10.2022 - 12.2022

High School Diploma -

LUIS HERNAIS VERONNE
MARIELIS ALEMAN