Marielis Reyes
Greenfield
Summary
Compassionate and motivated Certified Nursing Assistant and current nursing student at Milwaukee Area Technical College, with a BLS certificate and hands-on clinical experience in long-term care. Skilled in assisting residents with daily living needs, maintaining safety during transfers, and providing patient-centered support with patience and dignity. Passionate about advancing in the healthcare field and contributing to high-quality care teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Account Representative
Ascension
Franklin
04.2023 - Current
- Schedule patient appointments across multiple departments, and coordinate post-operative care.
- Maintain confidential records in Epic while ensuring HIPAA compliance.
- Supported team efforts by documenting interactions in the system accurately.
Clinicals
Clement Manor
Greenfield
09.2025 - 10.2025
- Assisted residents with Activities of Daily Living (ADLs), including bathing, dressing, grooming, and toileting.
- Provided feeding support according to the individual care plan.
- Assisted with safe transfer and ambulation using gait belts and mechanical lifts.
- Performed bed-making and room organization, following infection control standards.
- Supported dementia and memory care patients with patience and compassion.
Customer Service Representative
Menzies Aviation
Milwaukee
01.2022 - 09.2022
- Assisted passengers with check-in, mobility accommodations, and conflict resolution.
- Ensured safety procedures were followed while maintaining a supportive environment.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Identified needs of customers promptly and efficiently.
Customer Service Representative
Andres Medical Billing Ltd.
Brown Deer
10.2021 - 01.2022
- Handled patient billing inquiries and processed payments with accuracy.
- Maintained documentation and protected sensitive medical data.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
Assembler
Meltric
Franklin
09.2020 - 01.2021
- Assembled components according to specifications and quality standards.
- Operated hand and power tools for efficient assembly processes.
- Maintained a clean and organized workstation throughout shifts.
- Followed safety protocols to minimize risks during assembly tasks.
- Documented assembly processes and reported issues to supervisors.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Inspect finished products for defects and conformance to customer requirements.
- Record production data such as number of units produced, rejected items.
- Operated and maintained equipment in a clean and safe condition.
- Sorted, graded, weighed, and inspected products, verifying and adjusting product weight or measurement to meet specifications.
- Packed finished products for shipment and prepared them according to shipping specifications.
- Operated brazing equipment to join metal components effectively.
- Monitored braze temperature control units during operation to ensure accurate heat levels were maintained throughout the process.
- Assisted in troubleshooting production problems related to brazing operations when necessary.
Education
Some College (No Degree) -
Milwaukee Area Technical College
Milwaukee, WIGED -
Literary Services
Milwaukee, WI09-2025
GED -
Proper Academy
Dorado, Puerto Rico04-2015
Skills
- Epic
- Conflict resolution
- Data management
- Appointment scheduling
- Team collaboration
- Quality assurance
- HIPAA compliance
- Time management
- Patient care
- Relationship building
- Organizational skills
- PPE use
- Task prioritization
- Friendly, positive attitude
- Recordkeeping
- Bilingual fluency
- Documentation accuracy
- Attention to detail
- Cultural awareness
- Dependable and responsible
Certification
Certified Nursing Assistant - 10/2025
Basic Life Support - 09/2025
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Clinicals
Clement Manor
09.2025 - 10.2025
Patient Account Representative
Ascension
04.2023 - Current
Customer Service Representative
Menzies Aviation
01.2022 - 09.2022
Customer Service Representative
Andres Medical Billing Ltd.
10.2021 - 01.2022
Assembler
Meltric
09.2020 - 01.2021
Some College (No Degree) -
Milwaukee Area Technical College
GED -
Literary Services
GED -
Proper Academy