Marieliz Guevarez
Hermitage,TN
Summary
Driven Communication Specialist with a proven track record at Navex, adept in crisis management and data entry. Excelled in enhancing community engagement and streamlining communication processes, achieving significant improvements in customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Communication Specialist
Navex
01.2024 - Current
- Conducted communications audits to identify areas of improvement and develop targeted action plans.
- Provided administrative support to senior team members.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
Customer Service Advocate
Foundever
02.2019 - 12.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Established and maintained patient profiles, updating organizational database with current information.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Confirmed customer information and insurance eligibility for prescriptions.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
Education
Bachelor of Arts - Accounting
University of Phoenix
Tempe, AZ08.2027
Skills
- Verbal Communication
- Community Engagement
- Editing and proofreading
- Crisis Management
- Business Writing
- Team Management
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Communication Specialist
Navex
01.2024 - Current
Customer Service Advocate
Foundever
02.2019 - 12.2023
Bachelor of Arts - Accounting
University of Phoenix
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