Mariella Bakri
Mountain House,CA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
Work History
Specialty Sales Team Lead
Target
07.2023 - Current
- Excellent Interpreter and translator between team members and upper management.
- Boosted team performance by implementing efficient sales strategies and techniques.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Streamlined sales processes to improve efficiency and productivity within team.
- Mentored junior team members, fostering positive work environment that encouraged professional growth.
- Established effective communication channels within team, ensuring timely updates on market trends and competitor activities.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established clear performance metrics, which helped in tracking progress towards set targets effectively.
Service and Engagement Team Lead
Target
07.2022 - 07.2023
- Enhanced team productivity by effectively delegating tasks and setting clear expectations.
- Collaborated with cross-functional teams to ensure seamless project execution and alignment of goals.
- Facilitated open channels of communication between upper management and the engagement team, ensuring transparency at all levels.
- Strengthened communication within the engagement team through regular meetings and updates.
- Mentored junior team members, fostering professional growth and skill development.
- Aligned team objectives with overall company goals, driving consistent progress towards success.
- Adapted quickly to changing client needs or market conditions, adjusting project plans accordingly without compromising quality or deadlines.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Implemented and developed customer service training processes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Specialty Sales Representative
Target
07.2018 - 07.2022
- Delivered exceptional customer service, resulting in increased repeat business and client satisfaction.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Stayed up-to-date on industry trends, enabling informed guidance for clients seeking the latest styles.
- Assisted customers in selecting appropriate accessories to complement their outfits, enhancing overall aesthetics and boosting sales of additional items.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Helped clients create new outfits with existing clothing and accessories.
- Promoted ongoing sales, promotions and upcoming events, boosting sales [Number]%.
- Merchandised store inventory in seasonal and brand displays.
Education
General Studies
Southern New Hampshire University
Hooksett, NHGeneral Literature
City College of San Francisco
San Francisco, CASkills
- Leadership Development
- Time Management
- Multitasking Abilities
- Problem-solving abilities
- Adaptability
- Goal Setting
- Attention to Detail
- Task Prioritization
- Teamwork and Collaboration
- Sales Strategy Implementation
- Coaching and Mentoring
- Staffing and scheduling
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Specialty Sales Team Lead
Target
07.2023 - Current
Service and Engagement Team Lead
Target
07.2022 - 07.2023
Specialty Sales Representative
Target
07.2018 - 07.2022
General Studies
Southern New Hampshire University
General Literature
City College of San Francisco