Mariella Clausell

-Maintains complete and accurate records to ensure that all personnel are competent to perform their assigned duties.

Self-motivated, with a strong sense of personal responsibility.

-Reviews employee training materials to meet initial and annual certification requirements.

-Ensures timely completion of cross-training and annual re-certification training.

-Monitors center training needs and performs cross-training, re-training, SOP training, preventative action training and other training as needed

-Works closely with the Training Supervisor and management team to communicate center/employee needs as they relate to training.

- Review Quality Control Records as applicable and assigned.

-Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed

-Read and follow Standard Operating Procedures (SOPs), and to maintain complete and accurate records.

-Good verbal communication and customer service skills.

-Demonstrated technical competence
Requires demonstrated leadership and technical expertise, including full certification in Medical History, Phlebotomy, and Sample Processing.

-Prepare units for frozen storage.

-Collect serology and NAT samples to store from plasma units for testing.

-Perform routine maintenance on the freezer including monitoring freezer and refrigerator temperatures and removing ice buildup.

-Prepare frozen plasma units and samples for shipping following established protocol.

-Manage supplies, assist management team with inventory control procedures, break down empty car- tons and assist with proper disposal

-Prepare units for frozen storage.

-Collect and store samples from plasma units for testing.

-Perform routine maintenance on the freezer including monitoring freezer and refrigerator temperatures and removing ice buildup.

-Manage supplies, assist management team with inventory control procedures, break down empty car- tons and assist with proper disposal

-Performing thorough medical history reviews, taking vital signs, and conducting preliminary suitability assessments to determine if a donor is eligible to donate plasma.

-Performing plasmapheresis procedures, which involve inserting needles and operating specialized machines to collect plasma from donors, while closely monitoring their condition.

-Properly setting up, operating, and maintaining plasmapheresis machines, including troubleshooting basic issues.

- Following established protocols to maintain high standards of quality in plasma collection, including proper sample handling and adherence to Good Manufacturing Practices (cGMP).

-Answer phones, greet, and focus on our donors, while ensuring the safety of donors and our team.

-Screen new and repeat donors, and take and record donor vital signs and finger stick results.

-Use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.

- Help identify operational opportunities for continuous improvement, and initiate changes to center processes using company-approved procedures.

• Hospitality while greeting guests and providing excellent customer service and reaching store goals
• Train new hires in the classroom and on the job training selling and meeting goals and upper management expectations
• Buss Clear Clean tables
• Process payments
• Upsell on items Knowledge on menu