Mariella Escobar

Miami ,FL

Summary

Dynamic Medical Assistant with proven expertise at Ross Medical Group, excelling in patient care coordination and clinical documentation. Known for enhancing patient satisfaction through compassionate service and efficient appointment management. Proficient in electronic health records and insurance verification, contributing to streamlined operations and improved health outcomes.

Overview

years of professional experience

Work History

Medical Assistant

Ross Medical Group

11.2022 - Current

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Streamlined patient check-in process, reducing administrative burden for medical staff.
Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
Improved clinical workflow with introduction of electronic health records system.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.

Front End Manager

Milam’s SuperMarket

02.2018 - 03.2020

Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Oversaw cashier operations, bookkeeping, and security.
Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
Maintained strong customer relations and effective customer service standards.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
Evaluated employee performance and made recommendations for improvements.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Coached employees through day-to-day work and complex problems.
Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Recorded financial transactions and performed account reconciliations.
Created, prepared, and delivered reports to various departments.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assisted in organizing and overseeing assignments to drive operational excellence.

Front Desk Receptionist

Uni K Wax Center

11.2016 - 02.2018

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Completed data entry and filing to keep records updated for easy retrieval.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed all tasks in compliance with company policies and procedures.
Maintained confidentiality of sensitive data to protect customer and business information.
Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Facilitated smooth communication between departments by accurately relaying messages and information.
Greeted visitors warmly, creating positive first impression of organization.
Organized and maintained files and records to ensure up-to-date documentation.
Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Developed FAQ document for common visitor inquiries, streamlining information provision.
Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Streamlined check-in processes, reducing wait times for guests.
Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
Maintained strict confidentiality of sensitive information, upholding privacy standards.

Education

High School Diploma -

Palmetto Senior High School

Pinecrest, Fl

05.2007

Skills

HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Medical terminology
Direct patient care
Clinical documentation
Patient-focused care
Data entry
Reliable team player
Electronic health records
Electronic medical records
Compassionate
Professionalism and ethics
Insurance verification
Maintaining confidentiality
Appointment setting
Compassionate caregiver
Medical records management
Patient care coordination
Patient flow management
Medical office administration
Complex Problem-solving
Fluent in languages

Trustworthy companion
Adaptable
Patient relations
Patient management
Prioritizing stat orders
Professional bedside manner
Payment collection
Medical terminology in languages
Medical billing and coding
Diagnostic procedures
Valid state driver's license
Medical office management
Emergency response preparedness
Healthcare software proficiency
Indirect patient care
Conflict resolution
Companionship and emotional support
Medical billing
Insurance claims
Customer relationship management (CRM)
Conversant in languages
Account management
Type coding
Insurance authorizations

Languages

Spanish

Full Professional

Timeline