Mariella Quinones Burgos
Riverview,FL
Summary
Results-driven, bilingual leader with a proven track record in regulatory compliance, risk mitigation, and learning program governance. Recognized for effective stakeholder engagement, strategic problem-solving, and fostering a high-performance team culture and audit readiness. Expertise in regulatory content development, process optimization, and governance strategy, driving measurable improvements in risk management and compliance effectiveness. Adept at developing and implementing enterprise-wide training strategies that align with regulatory mandates and business objectives while managing and mitigating operational risks.
Overview
7
7
years of professional experience
Work History
Learning & Design Development Group Manager, SVP
Citi
02.2024 - Current
- Oversee and coordinate with Independent Compliance Risk Management (ICRM) Training senior leadership to review, refine, and develop compliance and regulatory training content, ensuring alignment with enterprise-wide frameworks, policies, regulatory standards, and business objectives.
- Lead efforts to enhance content quality by identifying and eliminating redundancies, ensuring consistency across global courses, and optimizing learning effectiveness by providing strategic direction and collaborating with compliance stakeholders.
- Conduct a gap and needs analysis, resulting in the implementation of a comprehensive process document that streamlined and defined the interaction model between the Learning & Development team and ICRM Training team, optimizing workflows and ensuring alignment on project priorities.
- Direct a comprehensive analysis of learner and stakeholder feedback to assess and enhance risk training effectiveness, resulting in targeted improvements to content, delivery methods, and learning outcomes, ultimately enhancing risk awareness and compliance adherence.
- Implement compliance governance frameworks by defining interaction models, risk-based workflows, and accountability measures, which streamlined processes and enhanced operational efficiency. Streamlined compliance training processes, reducing inefficiencies and duration of training.
- Established a robust training program governance, including peer mentorship models, talent development strategies, and knowledge-sharing practices, to strengthen team capability, understanding of current trends within Citi, and foster a culture of continuous collaboration.
- Oversee the design and execution of 200+ global compliance training courses, ensuring alignment with compliance and learning policies, regulatory expectations, and evolving regulatory changes.
Compliance Risk Management Group Manager, SVP
Citi
07.2022 - 02.2024
- Led a global team of training, content development, and governance managers, directing global compliance training initiatives and collaborating with senior compliance stakeholders to ensure programs met regulatory requirements and mitigated audit risks.
- Oversaw end-to-end Training Needs Assessment (TNA) efforts, collaborating with Compliance Risk Management stakeholders to evaluate training requirements and proactively address potential gaps.
- Optimized audience identification for compliance training by transitioning from static to dynamic risk-based assignments, ensuring accurate targeting of learners based on regulatory requirements and risk exposure.
- Managed the team in executing the MCA review process, ensuring comprehensive risk assessment and adherence to regulatory requirements.
- Directed initiatives to improve compliance training content effectiveness by refining content, incorporating stakeholder feedback, and aligning materials with key requirement resulting in a 30 to 50% reduction in course duration.
- Led audit readiness and regulatory training compliance efforts, proactively addressing potential gaps and ensuring consistent reporting while directing audit responses to achieve full compliance with internal and external regulatory mandates
Compliance Risk Management Senior Manager, VP
Citi
10.2017 - 06.2022
- Led the global strategy and design for 21 Know Your Customer (KYC) functions, ensuring needs assessments, risk control alignment, and tracking were effectively implemented.
- Created global KYC training curricula, ensuring consistency across regulatory jurisdictions and evolving risk frameworks.
- Successfully navigated regulatory exams and audits, providing comprehensive responses and demonstrating a strong understanding of compliance requirements.
Education
MBA - Marketing
El Turabo University
BBA - Business Management
University of Puerto Rico
Human Resources Certification -
University of South Florida
Skills
- Executive Influence & Stakeholder Engagement
- Negotiation & Conflict Resolution
- Mentoring & Talent Development
- Cross-Functional Collaboration
- Advanced Problem Solving & Decision-Making
- Relationship Management & Communication
- Analytical & Creative Thinking
- Project Management & Organizational Efficiency
- Prioritization & Execution under Tight Timelines
- MS Office Suite (Word, Excel, PowerPoint, Project, SharePoint)
Languages
Spanish
Native or Bilingual
Expertise
- Program Development & Implementation
- Training Needs Assessment (TNA) & Process Optimization
- Strategic Planning & Execution
- Compliance Learning Program Innovation & Standardization
- Regulatory Training & Audit Readiness
- Risk Mitigation & Governance Strategy
- Curriculum Development & Content Optimization
- Performance Evaluation & Measurement
- Capacity Planning & Budgeting
Timeline
Learning & Design Development Group Manager, SVP
Citi
02.2024 - Current
Compliance Risk Management Group Manager, SVP
Citi
07.2022 - 02.2024
Compliance Risk Management Senior Manager, VP
Citi
10.2017 - 06.2022
BBA - Business Management
University of Puerto Rico
Human Resources Certification -
University of South Florida
MBA - Marketing
El Turabo University
Similar Profiles
Mcmillan HulseyMcmillan Hulsey
Assistant Vice President – Delta One Middle Office at CITIAssistant Vice President – Delta One Middle Office at CITI
Jason P. HamiltonJason P. Hamilton
Digital Service Specialist at CitiDigital Service Specialist at Citi
Maureen Domenech WilliamsMaureen Domenech Williams
Vice President, Data Information Analytics for HRP&D Process and Design at CitiVice President, Data Information Analytics for HRP&D Process and Design at Citi