Business Administration graduate with 5+ years of experience in retail management, brand education, and event execution across major retailors. Skilled in category planning, sales analytics, CRM, and executing trend-driven strategies that boost engagement and performance. Known for building strong brand and partner relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Brand Ambassador - Fragrance, skincare and makeup
Coty
Greater Seattle Area
08.2024 - 01.2025
Represented prestige brands including Burberry fragrance, Chloé fragrance, Marc Jacobs fragrance, Gucci fragrance, Tiffany and Co. fragrance, Philosophy and Kylie Cosmetics in key Ulta locations
Consistently achieved or surpassed sales target of $250/hour and met in store events, pop ups, or master class sales goals ranging from $2,500-$10,0000
Worked closely with Ulta's management team to ensure visual merchandising met brand standards
Vendor
Urban Decay Cosmetics, L'Oréal Groupe
Greater Seattle Area
08.2023 - 08.2024
Contracted in the Northern Washington region for Sephora and Ulta partners
Coordinated, planned, and hosted exclusive in store brand events to achieve quarterly sales goals and enhance brand awareness
Building relationships with management teams at different Sephora and Ulta locations
Educating Sephora employees, Ulta employees, and brand partners on brand history, product knowledge, and new product launches
Monthly zoom meetings to execute upcoming plans and received feedback from regional manager and director of sales and education on performance metrics, strategic goals, and team development initiatives
Counter Manager
Macy's Bare Minerals
Olympia
09.2022 - 05.2023
Asked open ended questions about customer needs and present products accordingly based on product knowledge
Maintained customer relationships through CRM outreach by contacting customers via phone call, text, and email to inform them on events and sales, or booking makeup appointments
Kept track of quantitative goals daily, weekly, and monthly to ensure sales goals were met
Reported customer needs and suggestions to store management and brand experts
Assistant Manager
Blue, A Goodwill Boutique
Olympia
01.2022 - 06.2022
Ensured standards of productivity, appearance of store, safety, cash handling, and proper procedures of quality were followed
Performed opening and closing procedures by securing the building, company assets, and the safety of customers and employees
Created team member work schedules to optimize customer service, merchandise display, maintain store security, and ensure effective expense management
Women's Apparel Sales Lead
Nordstrom
Tacoma
03.2020 - 12.2021
Contacted customers from my personal book to send style boards, set up in-store or virtual appointments, or process direct online orders through text, email, and Instagram
Created a personal and long lasting relationship with returning customers