MARIELLE TAYAG
Las Vegas
Summary
Customer Service Representative with experience handling high-volume inbound calls, resolving customer issues, and explaining benefits and resources. Skilled in documentation, compliance, and delivering accurate, empathetic support.
Overview
6
6
years of professional experience
Work History
Remote Customer Service Representative
Pearson
12.2022 - 09.2025
- Answered inbound customer requests or inquiries concerning services, products, billing, and claims
- Communicated with healthcare providers, policyholders, and beneficiaries to ensure accurate and timely medical review processing.
- Reviewed insurance and claims documents to verify required information and secure any missing data.
- Collaborated with multiple departments to provide feedback, resolve issues, and answer basic processing questions.
- Demonstrated excellent verbal and written communication skills to effectively communicate with customers and internal
stakeholders.
Customer Service Representative
Telus Digital
09.2020 - 12.2022
- Provided quality customer service in a high-volume call center, processing transactions, resolving issues, and assisting with service sign-ups.
- Resolved an average of nearly 500 inquiries per week while meeting all performance milestones for speed and accuracy.
- Achieved a 92%-95% customer satisfaction rating month over month.
- Resolved customer questions and issues efficiently, documenting all interactions accurately.
- Educated customers on available benefits, resources, and options to support informed decisions.
Seasonal Billing Specialist
Pearson VUE
01.2020 - 09.2020
- Processed invoices and payments accurately and on schedule, ensuring account integrity.
- Reviewed accounts, invoices, and payments to maintain high accuracy and compliance with billing procedures.
- Provided customer support regarding billing inquiries, and resolved discrepancies efficiently.
- Utilized billing software to streamline processes and ensure timely payment posting.
- Applied knowledge of coding and billing processes to verify accuracy and troubleshoot issues.
Education
High School Diploma -
Beacon Academy of Nevada
Skills
- Attention to detail
- Customer service
- Written and verbal communication
- Active listening
- Data entry
- Problem solving
- Self-motivation
- Conflict resolution
- Medical terminology
- Payments posting
- Medical billing
Education and Training
other
Timeline
Remote Customer Service Representative
Pearson
12.2022 - 09.2025
Customer Service Representative
Telus Digital
09.2020 - 12.2022
Seasonal Billing Specialist
Pearson VUE
01.2020 - 09.2020
High School Diploma -
Beacon Academy of Nevada