Janique Bullock
El Paso
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Sutherland
06.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Teleperformance
06.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Educated customers about billing, payment processing and support policies and procedures.
Contact Center Representative
Vericast Harland Clarke
03.2023 - 05.2023
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
Insurance Resolution Representative
Capgemini
09.2022 - 02.2023
- Followed document protocols to safeguard confidentiality of patient records
- Facilitated communication between patients and various departments and staff
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Customer Service Representative
Conduent
05.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided information regarding charge accounts and loyalty programs
Contact Center Representative
Vitalant
08.2021 - 03.2022
- Managed interactions with donors and donation center personnel to achieve goals
- Supported local families in crisis by advocating for needed donations
- Addressed donor inquiries and updated database information
- Set appointments with donors for the urgency need of their blood type
Customer Service Representative
Full Beauty Brands
02.2017 - 11.2019
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recommended products to customers, thoroughly explaining details
- Cultivated customer loyalty, promoted repeat and improved sales
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Responded to customer requests for products, services and company information
Cashier
Sams Club
10.2014 - 12.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Education
High School Diploma -
J.M Hanks High School
El Paso, TX06.2013
Skills
- Patient Confidentiality and Data Security
- Attention to Detail
- Verification Call Documentation
- Upbeat and Positive Personality
- Upselling Products and Services
- Data entry
- Active listening
- Problem resolution
- Building rapport
- Payment processing
- Professional telephone demeanor
- Appointment scheduling
- De-escalation techniques
- Retail store support
- Stock management
- CRM software proficiency
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Cosmetology License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
Timeline
Remote Customer Service Representative
Sutherland
06.2023 - 01.2025
Customer Service Representative
Teleperformance
06.2023 - 11.2024
Contact Center Representative
Vericast Harland Clarke
03.2023 - 05.2023
Insurance Resolution Representative
Capgemini
09.2022 - 02.2023
Customer Service Representative
Conduent
05.2022 - 09.2022
Contact Center Representative
Vitalant
08.2021 - 03.2022
Customer Service Representative
Full Beauty Brands
02.2017 - 11.2019
Cashier
Sams Club
10.2014 - 12.2016
Cosmetology License
High School Diploma -
J.M Hanks High School
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