Brianna Curtis
5840 Ridgewood Rd Apartment LL92,MS
Summary
Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
US Bank
Jackson, MS
11.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Pharmacy Technician
CVS Pharmacy
Madison, MS
10.2020 - 05.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Remote Customer Service Representative
Alorica
Jackson, MS
06.2018 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Education
Associate of Arts - General Studies
Hinds Community College
Raymond, MS07.2022
High School Diploma -
Murrah High School
Jackson, MS05.2014
Skills
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Call Documentation
- Interpretation and Translation Services
- Customer Retention Strategies
- Responding to Difficult Customers
- Customer Data Confidentiality
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Inbound and Outbound Calling
- Credit Card Payment Processing
- Understanding Customer Needs
- Upbeat and Positive Personality
- Call Transfers
- Skilled in Microsoft Office
- De-Escalation Techniques
- Proofreading
- Information Security
- Account updating
- Product Knowledge
- Customer Service
- Dispute Resolution
- Researching
- Credit card payment processing
- Conflict Resolution
- Active Listening
- Customer Relations
- Prioritization
- Quality Assurance Controls
- Professional telephone demeanor
- Microsoft Office expertise
- Computer Proficiency
- Problem Resolution
- Call Center Operations
- Microsoft Outlook
- High-energy attitude
- Multi-Task Management
- Typing proficiency
- Payment Processing
Certification
- Pharmacy Technician (PT#223938)
Timeline
Remote Customer Service Representative
US Bank
11.2022 - Current
Pharmacy Technician
CVS Pharmacy
10.2020 - 05.2022
Remote Customer Service Representative
Alorica
06.2018 - 08.2020
Associate of Arts - General Studies
Hinds Community College
High School Diploma -
Murrah High School