Annabel Tamabang
Customer service
Forney,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Remote Customer Service Representative
Verizon Communications
06.2021 - 12.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed and updated databases to handle customer data.
Cashier
Ascension Health
02.2017 - 10.2021
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
Government Bilingual School of Technology
Yaounde05.2016
Associate of Applied Science - Computer And Information Sciences
University of Buea
Cameroon09.2014
Skills
- Upselling Products and Services
- Issue and Complaint Resolution
- Customer Account Management
- Customer Retention Strategies
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- De-escalation Techniques
- Strong Analytical and Problem Solving Skills
- Safety and Security
- Information Security
- Data Collection
- Account Updating
- Appointment Scheduling
- Call Management
- Complaint Resolution
- Data Entry
- Problem-Solving Abilities
- Retail Store Support
- Conflict Mediation
- Microsoft PowerPoint
- Software CRM System Proficiency
- Technical Support
- Customer Service
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Staff Training
Timeline
Remote Customer Service Representative
Verizon Communications
06.2021 - 12.2023
Cashier
Ascension Health
02.2017 - 10.2021
High School Diploma -
Government Bilingual School of Technology
Associate of Applied Science - Computer And Information Sciences
University of Buea