Marsha Bickford
Pearl,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Remote Customer Service Representative
Arise Platform
Miramar, FL
01.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Brand Ambassador
Waitr
Lafayette, LA
03.2018 - 08.2020
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product information with confidence and educated consumers about company.
Teacher
Various School Districts
Jackson, MS
08.2000 - 08.2014
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
Education
MEd - Early Childhood Education
University of South Alabama
Mobile, AL05.1989
Bachelor of Arts - English
Mississippi College
Clinton, MS05.1975
Skills
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Needs Assessment
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Call Documentation
- Data Entry and Maintenance
Timeline
Remote Customer Service Representative
Arise Platform
01.2021 - Current
Brand Ambassador
Waitr
03.2018 - 08.2020
Teacher
Various School Districts
08.2000 - 08.2014
MEd - Early Childhood Education
University of South Alabama
Bachelor of Arts - English
Mississippi College
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