Ramon Hope
Spring Hill,FL
Summary
Accomplished Customer Service Representative known for delivering exceptional support and resolving complex inquiries. Demonstrates expertise in managing customer relationships and utilizing problem-solving skills to achieve high satisfaction levels, especially in remote settings.
Overview
2
2
Languages
1
1
Certification
22
22
years of professional experience
Work History
Remote Customer Service Representative
Automated Health Services
Spring Hill, Florida
07.2026 - Current
- Resolved customer inquiries and complaints with empathy and efficiency.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered exceptional customer support via phone and email communications.
- Documented customer interactions in the company's CRM system.
General Laborer
Coca Cola Florida
Tampa, Florida
03.2026 - 07.2026
- Operated packaging machinery to prepare beverages, ensuring safety and efficiency in production.
- Assisted in loading and unloading products from delivery trucks, facilitating timely distribution.
- Maintained cleanliness of work areas and equipment to support operational standards.
- Followed safety procedures to support a safe work environment for all staff.
- Collaborated with team members to meet production targets consistently.
Licensed Insurance Sales Agent
Tranzact
09.2024 - 12.2024
- Facilitated enrollment of qualified Medicare customers into Medicare Advantage plans.
- Assessed customers' medical needs to confirm eligibility for Medicare Advantage plans.
- Assisted clients in selecting appropriate insurance plans tailored to their needs.
- Educated customers on policy benefits and coverage options available.
- Managed policy renewals and ensured compliance with regulatory requirements.
Remote Customer Service Representative
Elevance Health
07.2023 - 08.2024
- Delivered comprehensive support by effectively addressing customer inquiries and resolving issues promptly in a remote capacity.
- Resolved customer concerns efficiently using problem-solving skills, while maintaining high service excellence.
- Boosted client satisfaction through positive interactions and seamless service experiences.
Sales Representative
Spectrum
01.2022 - 11.2022
- Communicated features and benefits of telecommunications products and services, enhancing client acquisition and retention.
- Addressed customer inquiries with comprehensive product knowledge, contributing to high levels of satisfaction.
- Supported decision-making for cable, internet, and telephony services, facilitating informed customer choices.
Customer Service Representative
Wipro
03.2020 - 01.2021
- Resolved coverage issues, significantly enhancing member satisfaction and retention.
- Managed claim appeals process, advocating for members and effectively resolving disputes.
- Verified eligibility and claims for healthcare plan members, ensuring accurate and thorough customer service.
Used Car Salesman
Moreta Car Service
07.2015 - 07.2018
- Achieved monthly sales targets by skillfully negotiating and closing deals on pre-owned vehicles.
- Provided knowledgeable, personalized service to enhance customer satisfaction throughout the sales process.
- Managed inventory to ensure optimal stock levels and a diverse selection for customers.
Customer Service Representative
Convey Health Solutions
11.2014 - 05.2015
- Delivered customer service by addressing inquiries and resolving Prescription Drug Plan issues to enhance customer satisfaction.
- Assisted customers with inquiries and resolved issues through multiple communication channels.
- Managed customer accounts and updated information in the database system.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Processed claims and prior authorizations, ensuring compliance with policies and accurate documentation to support efficient claims handling.
Prep Cook
La Carreta
02.2014 - 11.2014
- Prepared diverse ingredients to ensure menu items consistently met high culinary standards and attention to detail.
- Prepared ingredients daily to support menu item freshness. for daily menu items and ensured freshness.
- Assisted chefs in executing meal preparations during busy service hours.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Maintained strict adherence to food safety and sanitation regulations, ensuring a consistently safe dining environment.
Sales Representative
Comcast
10.2012 - 07.2013
- Cultivated customer relationships by clearly communicating benefits of telecommunications products and services, enhancing customer understanding and satisfaction.
- Resolved customer inquiries by providing customized solutions for cable, internet, and phone services, ensuring alignment with client needs.
- Developed strong client relationships through regular communication and engagement.
- Conducted product demonstrations to showcase features and benefits effectively.
- Collaborated with marketing teams to develop promotional strategies and materials.
Mail Handler
US Post Office
07.2012 - 09.2012
- Sorted incoming mail by size and destination for efficient processing.
- Organized mail into designated categories for accurate and timely distribution, supporting operational efficiency.
- Maintained systematic arrangement of mail on storage equipment to streamline retrieval and dispatch processes.
- Operated mail processing equipment to streamline workflow operations.
- Delivered mail and packages to designated areas within the facility.
Customer Service Representative
Beacon Health Solutions
01.2011 - 07.2012
- Assisted customers with inquiries and resolved issues promptly.
- Resolved customer inquiries and billing discrepancies, ensuring accuracy and timeliness in account management.
- Provided assistance to customers with their inquiries at the service desk. with inquiries and resolved issues promptly.
- Provided product information and guided customers through processes.
- Managed customer accounts and updated information in the system.
Telemarketing Agent
Ajax Telecom
01.2009 - 04.2009
- Conducted outbound calls to potential customers promoting telecom services.
- Generated client opportunities through direct phone sales, communicating product benefits to engage customers.
- Articulated value proposition of products during customer interactions, contributing to revenue growth.
- Engaged customers by addressing inquiries and providing product information.
- Recorded customer interactions in the CRM system for future reference.
Sales Clerk
Walmart
07.2008 - 12.2008
- Assisted customers with product inquiries and purchases.
- Executed transactions accurately with cash registers, scanners, and computers, contributing to a seamless customer checkout experience.
- Operated cash register and processed transactions efficiently.
- Stocked shelves and maintained product displays for visibility.
Call Center Representative
Star Contact
10.2004 - 02.2008
- Handled customer inquiries through phone calls and online chat support.
- Resolved customer inquiries, enhancing satisfaction and fostering loyalty through attentive service.
- Resolved issues by actively listening and offering appropriate solutions.
- Contributed to sales targets by identifying customer needs and providing tailored solutions.
- Maintained accurate records of customer interactions in the database.
Education
High School Diploma - General Education
Gaston Faraudo P
Panama City, Panama12-2003
Skills
- Customer service
- CRM software
- Issue resolution
- Complaint resolution
- Customer relationship management
- Client satisfaction
- Product knowledge
- Sales support
- Effective communication
- Decision-making
- Problem solving
- Attention to detail
- Time management
- Receiving support
Icon
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Certification
- 0240 - Health Insurance License 2024
- Certified Sales Representative, Spectrum 2022
- Certified Customer Service Representative, Wipro 2020
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Remote Customer Service Representative
Automated Health Services
07.2026 - Current
General Laborer
Coca Cola Florida
03.2026 - 07.2026
Licensed Insurance Sales Agent
Tranzact
09.2024 - 12.2024
Remote Customer Service Representative
Elevance Health
07.2023 - 08.2024
Sales Representative
Spectrum
01.2022 - 11.2022
Customer Service Representative
Wipro
03.2020 - 01.2021
Used Car Salesman
Moreta Car Service
07.2015 - 07.2018
Customer Service Representative
Convey Health Solutions
11.2014 - 05.2015
Prep Cook
La Carreta
02.2014 - 11.2014
Sales Representative
Comcast
10.2012 - 07.2013
Mail Handler
US Post Office
07.2012 - 09.2012
Customer Service Representative
Beacon Health Solutions
01.2011 - 07.2012
Telemarketing Agent
Ajax Telecom
01.2009 - 04.2009
Sales Clerk
Walmart
07.2008 - 12.2008
Call Center Representative
Star Contact
10.2004 - 02.2008
High School Diploma - General Education
Gaston Faraudo P