Mariely Gomez
5003 Broadway Apt 6A,NY
Summary
Hardworking and passionate job seeker that is eager to secure entry-level position. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Federal Officer
Transportation Security Administration, TSA
New York, NY
03.2024 - Current
- Provided expert guidance on policy development to maintain compliance with federal regulations and standards.
- Enhanced security measures by conducting regular risk assessments and implementing necessary precautions.
- Contributed to intelligence gathering efforts by utilizing advanced analytical skills and tools.
- Established strong working relationships with coworkers and leaders for better cooperation in public safety efforts.
Customer Service Representative
Best Buy
Long Island City
07.2014 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
City Jeans
Corona, NY
07.2012 - 04.2013
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York
06.2020
Bachelor of Arts - Urban Studies
Stella And Charles Guttman Community College of The City University of New York, The
06.2018
Skills
- Microsoft Office
- Speak Spanish Fluent
- Flexible and Adaptable
- Organization and Time Management
- Teamwork and Collaboration
- Self-Motivated
- Threat Assessment
- Problem-Solving
- Attention to Detail
- Detailed report writing
- Active Listening
- Researching skills
Timeline
Federal Officer
Transportation Security Administration, TSA
03.2024 - Current
Customer Service Representative
Best Buy
07.2014 - 02.2021
Customer Service Representative
City Jeans
07.2012 - 04.2013
Bachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York
Bachelor of Arts - Urban Studies
Stella And Charles Guttman Community College of The City University of New York, The
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