Marielys Perez
Haverhill,MA
Summary
Adept at handling sensitive information and applying critical thinking. Excelled in customer service roles within the health insurance industry, notably at Greater Lawrence Community Action Council. Proficient in Microsoft 365 and collaborative teamwork, with strong self-management skills. Efficiently guide individuals through complex insurance processes, significantly enhancing user comprehension and accessibility.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Insurance Navigator
Greater Lawrence Community Action Council
01.2023 - Current
- Professional trained and Certified to assist and guide individuals and families in understanding and enrolling in health insurance plans through the Health Insurance Market Place
- Explaining eligibility for subsidies, tax credits, and other financial assistance
- Assuring services are accessible to all, including those with disabilities or limited English proficiency
- Protecting the privacy and confidentiality of those individuals assisted
- Participate in community events, health fairs, and other public gatherings to reach a broader audience, particularly underserved populations, and help them understand and access health insurance coverage
Bank Teller
Haverhill Bank
09.2021 - 09.2022
- Handling a variety of financial transactions such as deposits, withdrawals, check cashing, money orders, and fund transfers
- Assist customers with inquiries, providing information about bank products and services, and resolving issues or directing customers to appropriate departments
- Balancing cash drawer at the end of each shift by accurately counting cash and reconciling it with transaction records
- Verifying customer identities before processing transactions to prevent fraud and ensure security.
- Detail-oriented, trustworthy, and dedicated to providing an excellent customer experience while handling financial transactions efficiently and accurately.
Sandwich Artist Shift Leader
Subway
08.2019 - 07.2021
- Overseeing other Sandwich Artists during their shift, ensuring company procedures for food preparation, cleanliness, and customer service are followed.
- Providing excellent customer service by handling complex orders and addressing customer concerns or complaints.
- Organizing work schedules, assigning tasks to team members, and ensuring the store operates smoothly during the shift.
- Managing the cash register, processing transactions, and balancing the register at the end of each shift.
Education
Associate of Science - Business Administration - Finance Candidate
Northern Essex Community College
Haverhill, MA01-2026
High School Diploma -
Whittier Regional Vocational Technical High School
Haverhill, MASkills
- Self-Management
- Teamwork and Collaboration
- Multitasking and Organization
- Proficient in Microsoft365
- Customer Service
- Critical Thinking
- Handle Sensitive information efficiently
- Problem Assessment
Certification
- Certified Health Insurance Navigator
- ABA Bank Teller Certification/ American Bankers Association
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Health Insurance Navigator
Greater Lawrence Community Action Council
01.2023 - Current
Bank Teller
Haverhill Bank
09.2021 - 09.2022
Sandwich Artist Shift Leader
Subway
08.2019 - 07.2021
- Certified Health Insurance Navigator
- ABA Bank Teller Certification/ American Bankers Association
Associate of Science - Business Administration - Finance Candidate
Northern Essex Community College
High School Diploma -
Whittier Regional Vocational Technical High School
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