Mariem Chebbi Slama
Philadelphia,PA
Summary
Driven retail professional with a proven track record at Ross Dress For Less, excelling in customer service and sales floor organization. Fluent in English, French, and Arabic, adept at enhancing shopping experiences and resolving customer concerns efficiently. Demonstrated ability to improve customer loyalty through effective problem-solving and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Retail Sales Associate
Ross Dress For Less
10.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
Cashier
Burlington
11.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Applied Science - Nursing
Delaware County Community College
Media, PA05.2025
No Degree - Teaching English As A Second Language (ESL)
Community College of Philadelphia
Philadelphia, PA2022
High School Diploma -
Lycée Secondaire Du Sers
Sers, Kef, Tunisia06.2018
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Time Management
- Cash Handling
- Retail Sales
- Stocking and Receiving
- Fluent in English, French and Arabic
- Transaction Processing
- Sales floor organization
Certification
- Basic Life Support Certification, American Red Cross
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Professional Working
Timeline
Cashier
Burlington
11.2022 - 02.2023
Retail Sales Associate
Ross Dress For Less
10.2021 - Current
Associate of Applied Science - Nursing
Delaware County Community College
No Degree - Teaching English As A Second Language (ESL)
Community College of Philadelphia
High School Diploma -
Lycée Secondaire Du Sers