Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariem Soro

Modesto,CA

Summary

Results-driven professional with a strong track record in problem identification and process improvement. Expertise in behavioral / data analysis and team leadership, contributing to operational efficiency and enhanced client satisfaction to support mental health, research, and community-based services.

Overview

7
7
years of professional experience

Work History

Problem Solver

Amazon Fulfillment Center
Tracy , CA
06.2019 - Current
  • Analyzed operational workflows to identify bottlenecks and implement efficiency improvements.
  • Led cross-functional teams to enhance process accuracy and reduce errors in fulfillment operations.
  • Developed training programs for new associates, promoting best practices in safety and productivity.
  • Streamlined inventory management processes, ensuring timely stock replenishment and order fulfillment.

Customer Service Representative

The UPS Store Modesto
Modesto, CA
04.2020 - 08.2020
  • Assisted customers with inquiries and resolved issues to enhance satisfaction.
  • Processed shipping orders efficiently using UPS software systems.
  • Trained new team members on customer service protocols and best practices.
  • Maintained accurate records of transactions and inventory levels.
  • Collaborated with team to streamline operational workflows for efficiency.

Education

Bachelor of Science - Psychology

California State University, Stanislaus
Turlock, CA
12-2023

Skills

  • Behavior & Problem identification
  • Logical reasoning
  • Data analysis & reporting
  • Innovative thinking
  • Interpersonal and cross culture communications
  • Microsoft & Google Suite proficient

Languages

Assyrian
Professional Working

Timeline

Customer Service Representative

The UPS Store Modesto
04.2020 - 08.2020

Problem Solver

Amazon Fulfillment Center
06.2019 - Current

Bachelor of Science - Psychology

California State University, Stanislaus
Mariem Soro