Mariem Zayani
Dublin,Ireland
Summary
Results-driven business development and client relations professional with proven success in revenue growth, VIP account management, and upselling strategies. Over 3 years of experience in luxury hospitality, driving weekly revenue gains of over 40%, securing repeat business, and cultivating high-value client relationships with diplomats, corporate leaders, and international executives. Fluent in English, French, and Arabic, with a track record of turning guest interactions into lasting business opportunities.
Overview
3
3
years of professional experience
Work History
Business Development Associate
BiteBalance Inc.
San Francisco, USA
01.2025 - 07.2025
- Conducted cold calls, direct outreach, and follow-ups to schedule customer discovery interviews with healthcare professionals and Bruxism patients.
- Leveraged social media and targeted online searches to identify and qualify prospective leads in the medtech sector.
- Coordinated and scheduled meetings, ensuring smooth communication between stakeholders.
- Contributed to early-stage go-to-market research by gathering feedback to inform product positioning and market entry strategies.
- Maintained a consistent outreach pipeline, increasing the number of qualified interviews and expanding the company's professional network.
Online Translator
Dublin
, Ireland
10.2024 - 03.2025
- Supported minority and underserved immigrant communities by translating legal documents and asylum applications with accuracy, confidentiality, and cultural sensitivity.
- Built trust with vulnerable clients, fostering strong relationships that led to 100% referral-based engagement.
- Collaborated with legal teams and NGOs to streamline document preparation, improving turnaround time and client satisfaction.
- Applied active listening and empathy to communicate complex information clearly, ensuring clients understood critical legal processes.
Restaurant Manager
Hyatt Regency Vauxhall Mezemiso
London, England
12.2023 - 07.2024
- Increased weekly restaurant revenue from £35,000 to £50,000 through targeted upselling, strategic event planning, and premium service promotion.
- Managed 10-person service team, improving upsell rates, service quality, and client satisfaction through tailored sales training and a positive, high-performance culture.
- Built daily relationships with 20+ VIP guests, including high-profile guests including ambassadors, presidents, and international business owners.
- Negotiated supplier contracts with wineries in Spain and France, achieving cost savings and access to exclusive products while improving profit margins.
- Oversaw and managed large-scale wedding and corporate events, ensuring flawless execution and client satisfaction.
- Recruited and trained staff in sales and customer engagement best practices.
VIP Waitress
Mamounia Mayfair
London, England
11.2022 - 12.2023
Restaurant Hostess
Harrods Em Sherif
London, England
- Managed 200 covers daily in a luxury dining environment, optimizing seating flow to maximize turnover and revenue.
- Coordinated seating and service for high-profile guests including ambassadors, presidents, and international business owners.
- Promoted high-value menu items and special events to increase per-guest revenue.
Education
Bachelor of Business Administration -
De Montfort University
Leicester, England04.2021
Skills
- Business Development & Revenue Growth
- VIP & High-Net-Worth Client Relations
- Negotiation & Contract Management
- Event planning and strategic scheduling
- Upselling & Cross-Selling Strategies
- Pipeline & Reservation Management (OpenTable)
- Multilingual Communication (English, French, Arabic)
- Team Leadership & Sales Training
Languages
- Arabic, Native
- French, Fluent
- English, Fluent
Achievements Snapshot
- Increased weekly revenue at Hyatt Regency by over 42%.
- Maintained 100% daily occupancy rates in multiple luxury venues.
- Built long-term relationships with VIP and high-net-worth clients, leading to repeat and referral business.
- Managed operations for 200 daily covers and large-scale events while exceeding client expectations.
Timeline
Business Development Associate
BiteBalance Inc.
01.2025 - 07.2025
Online Translator
Dublin
10.2024 - 03.2025
Restaurant Manager
Hyatt Regency Vauxhall Mezemiso
12.2023 - 07.2024
VIP Waitress
Mamounia Mayfair
11.2022 - 12.2023
Restaurant Hostess
Harrods Em Sherif
Bachelor of Business Administration -
De Montfort University