Marie Nerlande Joseph
Fort Lauderdale,FL
Summary
Dedicated professional with expertise in housekeeping and customer service. Skilled in maintaining high standards of cleanliness and guest satisfaction, with strong attention to detail and time management.
Proactive room attendant with a commitment to maintaining hygiene and comfort standards. Proven ability to collaborate effectively with team members, report maintenance issues promptly, and enhance guest experiences through exceptional service.
Overview
11
11
years of professional experience
Work History
Room Attendant
Curio Diplomat Resort
Hollywood,
06.2025 - Current
- Cleaned and sanitized guest rooms, ensuring high standards of hygiene and comfort.
- Reported maintenance issues promptly to enhance guest satisfaction and operational efficiency.
- Organized cleaning supplies and equipment to maintain an efficient workflow.
- Replenished room amenities, adhering to brand standards for guest experience consistency.
Cashier
Shell Gas Station
Miami Gardens, FL
08.2020 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained high levels of customer satisfaction through friendly service and prompt assistance.
- Managed cash drawer, ensuring accurate reconciliation at end of shifts.
- Trained new staff on operational procedures and customer service standards.
Community Health Volunteer
MSF
Leogane, Haiti
02.2015 - Current
- Facilitated community health education workshops to promote awareness on disease prevention.
- Assisted in implementing vaccination campaigns, increasing immunization rates among target populations.
- Collaborated with local healthcare providers to coordinate patient referrals and follow-ups.
- Conducted health assessments to identify community needs and develop tailored health programs.
Breakfast Attendant
Hyatt Place
Miami Airport East
04.2022 - 02.2024
- Prepared and presented breakfast items, ensuring quality and freshness for guests.
- Maintained cleanliness and organization of dining area, enhancing guest satisfaction.
- Collaborated with kitchen staff to coordinate food service and inventory management.
- Trained new team members on food safety standards and service protocols.
Education
CNA
Truth Health Academy
Sunrise,FL11-2024
Associate of Science - Nursing
Universite Et Technologigue D'Haiti (UNITECH)
Port -Au- Prince, Haiti 11-2012
High School Diploma -
Lycee Anacaona
Leogane, Haiti07-2010
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Cleaning techniques
- Room preparation
- Professional appearance
- Safety awareness
- Teamwork orientation
- Safety procedures
- Sanitation practices
- Trash waste and removal
- Maintenance reports
- Lost and found procedures
- Energy conservation
- Infection control
- Materials storage
- Project management
- Room inspection
- Floor waxing
- Linen replacement
- Janitorial services
- Floor washing
- Chemicals disposal
- Front desk communications
- Guest service and support
- Time management
- Cleaning bathrooms
- Sweeping and mopping
- Lost and found management
- Vacuuming
- Supply restocking
- Team support and collaboration
- Floor vacuuming
- Restroom servicing
Timeline
Room Attendant
Curio Diplomat Resort
06.2025 - Current
Breakfast Attendant
Hyatt Place
04.2022 - 02.2024
Cashier
Shell Gas Station
08.2020 - Current
Community Health Volunteer
MSF
02.2015 - Current
CNA
Truth Health Academy
Associate of Science - Nursing
Universite Et Technologigue D'Haiti (UNITECH)
High School Diploma -
Lycee Anacaona