MARIETA C DOMINGO-NAJERA
Henderson
Summary
Experienced social services professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.
Overview
25
25
years of professional experience
Work History
Social Worker Ongoing Bilingual (Case Management)
Golden Gate Regional Center
04.2015 - Current
- Is responsible for helping individuals/person served, families, and groups of people identify areas of strengths and help them meet their needs
- We assist in finding appropriate community programs and support resources accordingly
- As a Social Worker i am knowledgeable with self-determination program that allows participants the opportunity to have more control developing their service plans and selecting service providers to better meet their needs.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
Case Manager – Day Program
Social Vocational Services
06.2013 - 05.2015
- Company Overview: day program for Developmentally Disabled individuals
- As a case manager I make sure to communicate with them about their possible short term and long-term goals;
- Developing plans like annual reviews and PC-IPP’s and monitoring their progress reports
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Day program for Developmentally Disabled individuals
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Dispatcher
Bio Reference Laboratory Inc.
11.2011 - 03.2013
- Responsible in Inbound calls from Respective Clients
- Direct couriers on their respective destinations and duties and responsible of sending emails to valuable clients and sales representative
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Caregiver
The Amazing Care Staffing
09.2010 - 07.2011
- Assist clients with daily living activities such as bathing, dressing, grooming and toileting
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Certified Nursing Assistant
Home Care Services Agency
09.2009 - 08.2010
- Responsible with clients/residence who needed assistance and companionship to their respected way of life
Customer Sales Officer
SMART Communication Inc.
04.2003 - 04.2004
- Responsible in Handling Corporate Sales and Individual Subscriber
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about new cellular products.
- Boosted sales performance by identifying and targeting high-potential leads.
Customer Service Representative
E - PLDT
02.2002 - 05.2003
- Responsible in Handling different clients all over the World
- We were given a specific client that we need to cater
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Care Officer
LUCENT TECHNOLOGIES Inc.
06.2001 - 12.2001
- Responsible in all Incoming and Outgoing transaction of the business
- Also, I’m able to meet and speak to some local clients who Needs some assistance on product explanation
Assistant Administrative Officer/ Training Officer
Cyber City Teleservices
04.2000 - 07.2001
- Responsible in accepting, hiring and training the new applicant for the company
- As soon as the applicant has been accepted, My self is a part of the training procedure, I teach Customer Communication Service Care and Quality Customer Service
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Certification Nursing Assistant -
PROVIDENCE VOCATIONAL SCHOOL
Daly City, CA10.2008
Bachelor of Science in Nursing -
ST RITA HOSPITAL COLLEGE OF NURSING
12.2007
Bachelor of Arts - Mass Communication - Major in Broadcasting
CENTRO ESCOLAR UNIVERSITY
12.2000
Skills
- English Ability
- Computer Ability
- Typing Ability
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Social services
- Efficient under pressure
- Attention to detail
- Intervention planning
- Crisis intervention
- Motivational interviewing
- CPR, first aid, AED
Competencies
Competent in written and oral English, Proficient in Microsoft Office, 45 WPM
Hobbies and Interests
- Reading Book (any)
- Cooking
- Zumba class
- Kickboxing
Languages
Tagalog
Native or Bilingual
Timeline
Social Worker Ongoing Bilingual (Case Management)
Golden Gate Regional Center
04.2015 - Current
Case Manager – Day Program
Social Vocational Services
06.2013 - 05.2015
Dispatcher
Bio Reference Laboratory Inc.
11.2011 - 03.2013
Caregiver
The Amazing Care Staffing
09.2010 - 07.2011
Certified Nursing Assistant
Home Care Services Agency
09.2009 - 08.2010
Customer Sales Officer
SMART Communication Inc.
04.2003 - 04.2004
Customer Service Representative
E - PLDT
02.2002 - 05.2003
Customer Care Officer
LUCENT TECHNOLOGIES Inc.
06.2001 - 12.2001
Assistant Administrative Officer/ Training Officer
Cyber City Teleservices
04.2000 - 07.2001
Bachelor of Arts - Mass Communication - Major in Broadcasting
CENTRO ESCOLAR UNIVERSITY
Certification Nursing Assistant -
PROVIDENCE VOCATIONAL SCHOOL
Bachelor of Science in Nursing -
ST RITA HOSPITAL COLLEGE OF NURSING
Similar Profiles
Jezabel WilkinsonJezabel Wilkinson
Bilingual Social Worker at Golden Gate Regional CenterBilingual Social Worker at Golden Gate Regional Center
Liliana Silva EspinozaLiliana Silva Espinoza
Early Start Social Worker at Golden Gate Regional CenterEarly Start Social Worker at Golden Gate Regional Center
Daira Quintero LopezDaira Quintero Lopez
Intake Specialist at Golden Gate Regional Center/ Intake SpecialistIntake Specialist at Golden Gate Regional Center/ Intake Specialist