Marietou Agne
Petersburg,VA
Summary
Diligent Operations and planning expert with proven track record in optimizing operational efficiencies and ensuring seamless workflows. Successfully managed various projects, demonstrating ability to improve processes and support team objectives. Demonstrated expertise in logistics coordination and resource management.
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
14
14
years of professional experience
Work History
Senior Operations Coordinator
GMED North America
03.2021 - 05.2025
- Optimized operational efficiency by streamlining processes and implementing best practices.
- Increased customer satisfaction by developing initiatives to improve service quality and responsiveness.
- Developed strong relationships with internal stakeholders, fostering a positive work environment built on trust and open communication.
- Analyzed data trends to identify areas of opportunity for efficiency gains or cost savings within the operation''s infrastructure.
- Mentored junior staff members, providing guidance on career development paths and helping them achieve their professional goals.
- Managed over 200 client relationships, ensuring contract compliance and timely delivery of products or services in line with organizational needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
COMPLIANCE AUDITOR
Calibre CPA GROUP
05.2019 - 03.2021
- Schedule and coordinate audit appointments with employers
- Retrieve accurate information from various in-house departments
- Travel to employer facilities all over United States to conduct on-site inspection of records
- Research approximately 150 payroll records reports, and contracts
- Perform audits using payroll, tax, and other personnel records
- Transfer payroll data into worksheets
- Compute audit results and preparing audit reports
- Collaborated with cross-functional teams to ensure timely implementation of corrective actions, mitigating potential compliance issues.
- Analyzed all audit results and resolved all compliance issues.
PROGRAM SPECIALIST
Covance Inc.
08.2018 - 05.2019
- Managed approximately 100 Benefit Verification requests
- Document patient eligibility details
- Create spreadsheets for new program pilot
- Utilize Program resources and training knowledge to process cases
- Prioritize Healthcare providers portal requests
- Maintain new program product knowledge
- Adapt to program enhancements from daily to quarterly changes
- Utilize internal resources to execute patients and providers necessities
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
FRONT DESK CONCIERGE
Planned Companies/The Darcy
06.2018 - 08.2018
- Assisted residents with package inquiries
- Attended compliance training for MD properties
- Answer potential buyers telephone inquiries
- Organized resident monthly events
- Initiated monthly team meetings
- Managed daily checklist through BuildingLink
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
TELLER SUPPORT II
Citi Bank
10.2017 - 06.2018
- Introduced sales promotions to customers based on account profiling
- Serviced branch ATMS on a weekly basis
- Completed cash drawer and ATM audits and reports
- Placed cash orders for branch necessity based on clientele and business needs
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
RISK SPECIALIST
Compliance Line
03.2017 - 06.2017
- Documented employees/resident complaints
- Identified underlying issues and proceeded escalations based on severity level
- Gathered risk-related data from internal and external sources
- Developed contingency plans to deal with emergencies
- Produced reports/presentations outlining finding, explaining risk positions and change recommendations
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
SALES AGENT
Red Ventures
10.2016 - 06.2017
- Made proactive recommendations based on system knowledge and analysis to improve revenue performance and meet business goals
- Communicated sales promotions to customers to grow average customer account size by 85%
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
UNIVERSAL BANKER II
SunTrust Bank
04.2016 - 09.2016
- Manage project timelines and workflow with clients
- Prioritization and management of internal resources
- Learning plan/coaching log assessment
- Cash control/sales audit
- Bank operations support
- Manage conference calls twice a week
- Present daily core and srvp goals
- Monthly AML training
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Client Service Specialist II
SunTrust Bank
09.2015 - 04.2016
- Maintained weekly customer report
- Streamlined operations and prioritized tasks, to increase revenue by25%
- Ensure customer satisfaction on a daily basis
- Supported to internal stakeholders
- Met aggressive monthly sales goals increasing total department revenue
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
BUSINESS BANKER II
Wells Fargo Bank
08.2013 - 09.2015
- Coached new hires
- Introduced weekly products and services
- Profiled potential clients risk/fraudulent activity
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Developed customized lending solutions to meet the unique needs of small businesses and entrepreneurs.
- Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
Lead Commercial Teller
Wells Fargo Bank
06.2011 - 01.2013
- Promotes the bank’s products and services
- Process credit card cash advances
- Assist in ordering, receiving, verifying, and distributing cash
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined teller operations for increased efficiency through accurate cash handling and recordkeeping.
- Exceeded personal sales goals consistently while delivering excellent customer service experiences at the teller line.
Education
Bachelor of Arts - Psychology/Interdisciplinary studies
Johnson C. Smith University
Charlotte, NC05.2012
Skills
- Project management
- Data analysis
- Process improvement
- Customer service
- Contract management
- Policy implementation
- Team leadership
- Quality assurance
- Compliance auditing
- Employee training
- Operational efficiency
- Risk assessment
- Logistics coordination
Languages
5
Skills
Timeline
Senior Operations Coordinator
GMED North America
03.2021 - 05.2025
COMPLIANCE AUDITOR
Calibre CPA GROUP
05.2019 - 03.2021
PROGRAM SPECIALIST
Covance Inc.
08.2018 - 05.2019
FRONT DESK CONCIERGE
Planned Companies/The Darcy
06.2018 - 08.2018
TELLER SUPPORT II
Citi Bank
10.2017 - 06.2018
RISK SPECIALIST
Compliance Line
03.2017 - 06.2017
SALES AGENT
Red Ventures
10.2016 - 06.2017
UNIVERSAL BANKER II
SunTrust Bank
04.2016 - 09.2016
Client Service Specialist II
SunTrust Bank
09.2015 - 04.2016
BUSINESS BANKER II
Wells Fargo Bank
08.2013 - 09.2015
Lead Commercial Teller
Wells Fargo Bank
06.2011 - 01.2013
Bachelor of Arts - Psychology/Interdisciplinary studies
Johnson C. Smith University