Marietou Sy

• Assisted credit card members in utilizing rewards points for booking flights, hotels, car rentals, and activities.

•Provided exceptional customer service and travel planning assistance.

•Coordinated with airlines and hotels to resolve booking issues and ensure customer satisfaction.

•Conducted follow-up calls to ensure clients were satisfied with their travel arrangements.

•Created customized travel itineraries based on client preferences and budgets.

•Negotiated group travel discounts and special rates with travel vendors.

•Managed travel documentation, including visas and travel insurance.

•Resolved travel emergencies and provided support for clients during their trips.

• Engaged with customers to understand their needs and provide effective solutions.

• Managed customer inquiries and resolved issues promptly.

• Trained new employees on customer service protocols and procedures.

• Implemented feedback from customer surveys to improve service quality.