Marifel Miyaji
Waikoloa,HI
Summary
Dynamic Talent & Culture professional with expertise in labor relations, policy writing, and employee engagement, committed to fostering a positive workplace culture and enhancing team performance.
Overview
8
8
years of professional experience
Work History
Assistant Director of Talent & Culture
Mauna Lani, Auberge Collection
Kamuela, HI
06.2021 - Current
- Lead and manage the Talent & Culture office team; train, supervise, mentor, and coach staff while assigning duties and approving payroll.
- Advise managers on employee relations matters, including counseling, investigations, and disciplinary actions; prepare, review, and approve related documentation.
- Develop, implement, and maintain hotel policies and procedures to ensure legal compliance, fairness, and consistency across the organization.
- Serve as the primary liaison between hotel management and the labor union; manage labor relations activities, negotiate contracts, and interpret and administer collective bargaining agreements.
- Prepare letters of agreement, official correspondence, communications, and required labor documentation.
- Coordinate and participate in team member engagement and community relations initiatives, including Charity Walks, monthly general meetings, team member recognition programs, celebrations, and reporting.
- Support and facilitate learning and development programs such as educational assistance, in-house training, and other leadership development initiatives.
- Lead recruitment efforts for management positions, including advertising, interviewing, relocation coordination, and ensuring union referrals comply with collective bargaining agreements.
- Manage special projects including wage increases, performance reviews, Department of Labor reports, handbook revisions, job description updates, and administration manual revisions.
- Oversee benefits administration, including workers’ compensation claims, 401(k) and pension plans, supplemental insurance, medical and dental plans, TDI/LTD benefits, and FMLA/HFLL compliance.
- Manage off-property housing arrangements, including lease setup and payments, and placement of team members such as J-1 and H-2B employees.
- Participate in management training sessions, strategic planning, and internal communication meetings.
- Actively participate in team member and community relations events and organizational initiatives.
Talent & Culture Manager
Mauna Lani, Auberge Collection
Kamuela, HI
07.2019 - 06.2021
- Led full-cycle recruitment, including interview coordination, pre-employment processes (background checks, driver’s abstract reports, etc.), and comprehensive onboarding.
- Built and maintained strategic talent pipelines and partnerships with hospitality, culinary, and other business programs at state, as well as external recruitment agencies.
- Managed team member relations through engagement initiatives, counseling, internal investigations, and disciplinary processes in alignment with company policies and labor agreements.
- Administered employee benefits across all levels, collaborating closely with brokers and carriers to manage health insurance, supplemental and mandatory insurance, workers’ compensation, and 401(k) plans.
- Maintained highly accurate benefits records and billing, including enrollments, cancellations, dependent changes, and personal data updates, ensuring compliance with bargaining agreements and state and federal regulations.
- Served as primary point of contact for employee inquiries regarding benefits, including life insurance, short-term disability, and long-term disability plans.
- Developed, updated, and maintained SOPs related to benefits administration and Talent & Culture processes; supported ongoing compliance initiatives.
- Assisted with in-house safety certification training, educational assistance programs, and additional employee development initiatives.
- Supported labor relations by assisting with the administration and interpretation of collective bargaining agreements, union relations, and preparation of letters of agreement and related correspondence.
- Participated in team member engagement activities during and outside of regular business hours, as needed.
- Trained, mentored, and supported Talent & Culture Coordinators to ensure consistent and effective HR operations.
Talent & Culture Coordinator
Mauna Lani, Auberge Collection
Kamuela, HI
10.2017 - 07.2019
- Scheduled and conducted pre-screen interviews and provided interview support to hiring managers; tracked and documented all stages of the talent acquisition process.
- Conducted reference checks, background screenings, driver’s abstract reviews, and license compliance in accordance with company requirements.
- Coordinated and facilitated onboarding for union and non-union hourly team members, ensuring all required documentation was completed accurately and in compliance with company policies and collective bargaining agreements.
- Collaborated closely with hiring managers to schedule new hire onboarding and ensure a smooth transition into the organization.
- Ensured appropriate union candidates were referred and placed efficiently in compliance with collective bargaining agreements.
- Maintained and updated the talent acquisition system and logs; responded to all career inquiries in a timely and professional manner.
- Processed employee terminations, transfers, status and pay rate changes, tracked new hire rates, medical documentation, performance evaluations, and other employment updates in the ADP system.
- Assisted with communication to managers regarding employee absences, including TDI, workers’ compensation, sick leave, and supported the workers’ compensation return-to-work program.
- Coordinated and participated in employee engagement events and activities, including Charity Walks, United Way initiatives, holiday events, Service Awards Luncheons, and other team member programs.
- Managed inventory and ordering of Talent & Culture materials and supplies; supported additional team member training initiatives.
- Maintained all Talent & Culture communication platforms, including digital screens, bulletin boards, newsletters, and internal postings.
- Created monthly birthday and anniversary lists, event flyers, signage, posters, and other internal communications; supported employee recognition programs, gift preparation, and office proofreading.
- Greeted and assisted internal and external guests, managed phone inquiries, performed clerical duties, prepared verification letters, accounts payable vouchers, and handled mail distribution.
- Maintained accurate personnel files for union associates and updated employee records in ADP as needed.
Education
Bachelor of Science - Computer Science
Jose Rizal State University
Dapitan City, Philippines03-2001
Skills
- Labor relations
- Benefits administration
- Talent acquisition & recruitment strategy
- Compliance management
- Conflict resolution
- Policy writing
- Employee engagement
- Performance management
References
References available upon request.
Accomplishments
Leader of Quarter 2021 (Alaka'i of the Quarter)
Timeline
Assistant Director of Talent & Culture
Mauna Lani, Auberge Collection
06.2021 - Current
Talent & Culture Manager
Mauna Lani, Auberge Collection
07.2019 - 06.2021
Talent & Culture Coordinator
Mauna Lani, Auberge Collection
10.2017 - 07.2019
Bachelor of Science - Computer Science
Jose Rizal State University