Summary
Overview
Work History
Education
Skills
Timeline
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Marifi Mercado

14513 46th Ave Ne Marysville,WA

Summary

Driven by a commitment to excellence and a proven track record at Safran Cabin, I excel in production operations and customer service, blending meticulous attention to detail with exceptional teamwork. Achievements include surpassing performance targets and enhancing customer satisfaction, underpinned by robust problem-solving and production process knowledge.

Overview

12
12
years of professional experience

Work History

Lay up Operator (Door Surround)

Safran Cabin
Marysville, WA
05.2013 - Current
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Performed quality checks to identify finish discrepancies.
  • Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
  • Conducted inspection of in-process or finished product.
  • followed company’s specifications, work instructions,Operational Documents and work ordering.
  • Documented the material used in the process to maintain traceability including out times of cold stored materials.
  • Built structural components thru vacuum bagging.
  • Met takt time while maintaining quality of products.
  • Properly handled various materials used in the process.

Sales Associate

Coach
Tulalip, Wa
08.2012 - 06.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Education

University of The Assumption
Philippines
04.1992

Skills

  • Attention to Detail
  • Problem-Solving
  • Teamwork and Collaboration
  • Production work
  • Production procedures
  • Quality Assurance
  • Manufacturing Procedures
  • Customer Service
  • Positive Attitude
  • Teamwork and Coordination
  • Good Communication
  • Punctual and Reliable
  • Following Instructions
  • Computer Skills
  • Worksite safety
  • Production Operations
  • Punctual and Dependable
  • Safety Standards Compliance
  • Production Processes Knowledge
  • Health and Safety Regulations
  • Parts inspection
  • Production Documentation
  • Materials Inspection
  • Work Order Review

Timeline

Lay up Operator (Door Surround)

Safran Cabin
05.2013 - Current

Sales Associate

Coach
08.2012 - 06.2013

Education

University of The Assumption
Marifi Mercado