Marifi Mercado
14513 46th Ave Ne Marysville,WA
Summary
Driven by a commitment to excellence and a proven track record at Safran Cabin, I excel in production operations and customer service, blending meticulous attention to detail with exceptional teamwork. Achievements include surpassing performance targets and enhancing customer satisfaction, underpinned by robust problem-solving and production process knowledge.
Overview
12
12
years of professional experience
Work History
Lay up Operator (Door Surround)
Safran Cabin
Marysville, WA
05.2013 - Current
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Performed quality checks to identify finish discrepancies.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Conducted inspection of in-process or finished product.
- followed company’s specifications, work instructions,Operational Documents and work ordering.
- Documented the material used in the process to maintain traceability including out times of cold stored materials.
- Built structural components thru vacuum bagging.
- Met takt time while maintaining quality of products.
- Properly handled various materials used in the process.
Sales Associate
Coach
Tulalip, Wa
08.2012 - 06.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Education
University of The Assumption
Philippines04.1992
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Production work
- Production procedures
- Quality Assurance
- Manufacturing Procedures
- Customer Service
- Positive Attitude
- Teamwork and Coordination
- Good Communication
- Punctual and Reliable
- Following Instructions
- Computer Skills
- Worksite safety
- Production Operations
- Punctual and Dependable
- Safety Standards Compliance
- Production Processes Knowledge
- Health and Safety Regulations
- Parts inspection
- Production Documentation
- Materials Inspection
- Work Order Review
Timeline
Lay up Operator (Door Surround)
Safran Cabin
05.2013 - Current
Sales Associate
Coach
08.2012 - 06.2013
Education
University of The Assumption