Marigelys Benitez
Katy,TX
Summary
Customer oriented worker successfully in troubleshooting and handling customer support issues in a timely manner. Dedicated customer service representative who provides exceptional customer service through active listening and problem solving. Also a fast learner so a new path would not rip up as I can retain new information very efficiently. I am motivated and willing to work.
Overview
21
21
years of professional experience
Work History
Warehouse Associate
Ross Distribution Center
06.2022 - Current
- Maintained accurate records of all incoming and outgoing shipments.
- Monitored stock levels and reordered supplies when necessary.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Performed cycle counts to ensure accuracy of inventory levels.
Account Assistant
Taller Industrial Honorio
03.2019 - 12.2021
- Make outbound collection calls in professional manner while keeping and improving customer relations.
- Minimize bad debt risk and maximize accounts receivable (AR) collections.
- Monitor AR aging reports and contact delinquent customer accounts for payment
- Copy, scan, and file documents electronically and via physical copies.
- Learn computer technology for document record keeping.
- Help accountants develop budgets using periodic reports; assist with budget maintenance and analysis.
- Help accountants provide advice regarding business operations, trends, financial commitments, and revenues to help predict client’s future revenues or expenses.
West and East Bid Coordinator
Baker Hughes Inc
03.2009 - 03.2015
- Standardized the processes for preparing tenders, quotes and contracts, as well as the analysis of cost and price structures, and market trends.
- Ensured that all tender, quote and contract preparation processes comply with Baker Hughes guidelines.
- Worked in a coordinated manner in the preparation of tenders and quotes with Account Managers and/or Sales Engineers until their delivery, ensuring that the corresponding approvals have been met.
- Verified that the price analysis associated with tenders, quotes, etc., are in line with the established marketing strategy.
- Coordinated the preparation of the post-tender analysis with Account Managers and/or Sales Engineers.
- Updated the database of offers submitted by Baker Hughes and competitors.
- Prepared Local Price Structures and Lists, as well as the presentation of price statistics and market trends.
- Maintained and safeguarded the documents related to tenders and/or quotes.
Application and Sales Engineer
Baker Oil Tools
11.2008 - 02.2009
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Mainly focused in completions and liner hanger, support PDVSA in west Venezuela
- Provided support for all product lines, technical selling and customer visits.
Trainee Engineer
Baker Oil Tools
01.2007 - 10.2008
- Baker Oil Tools QUICK STAR Engineering and Operations Development Program Member
- Worked in the warehouse and shop setting up and tearing down tools onshore and offshore field operations, completion equipment and liner hangers, and learned how to operate the different tools and equipment and gained a better understanding of the product line and field operations in general.
Price and Quote Analyst
Baker Oil Tools
11.2003 - 12.2006
- Prepared bidding processes, quotes and contracts, as well as participated in the creation of cost and price structures, evaluation of awards and administrative requirements for signing contracts.
- Prepared and followed up on the assigned bids and quotes, providing support in the Sales area, locating all the necessary documentation required by our customers.
- Updated the database of won and lost bids and quotes.
- Attended to the Client's requirements, requested through the Sales Department.
- Ensured that all processes for preparing bids, quotes and contracts comply with Baker Hughes guidelines.
- Worked on the preparation of bids and quotes with Account Managers and/or Sales Engineers until delivery, ensuring that the corresponding approvals have been met.
- Requested Bonds and any administrative document required in the presentation of bids and quotes.
- The awards were reviewed according to the quote, and the bonds and other administrative documents requested by the client for the signing of the contract and/or order were requested.
Education
Industrial Engineering
Santiago Mariño University
Venezuela11.2003
Skills
- Excellent organizational skills
- Excellent team player and community builder
- Creative problem solver
- Exceptional communication skills
- Quick learner
- MS Windows proficient
- Skilled in call center operations
- Adheres to customer service procedures
- Customer Inquire
- Team Player
- Service Solutions
- Data Entry
- Excellent Communication Skills
- Order Picking
- Shipping and receiving
- Stock control
- Accounts receivable management
- Pricing Analysis
- Proposal Writing
- Bid Strategy Development
- Document Management
- Teamwork and Collaboration expertise
- SAP expertise
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Warehouse Associate
Ross Distribution Center
06.2022 - Current
Account Assistant
Taller Industrial Honorio
03.2019 - 12.2021
West and East Bid Coordinator
Baker Hughes Inc
03.2009 - 03.2015
Application and Sales Engineer
Baker Oil Tools
11.2008 - 02.2009
Trainee Engineer
Baker Oil Tools
01.2007 - 10.2008
Price and Quote Analyst
Baker Oil Tools
11.2003 - 12.2006
Industrial Engineering
Santiago Mariño University
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