MATILDA SHKEMBI
Bronx,USA
Summary
Customer-focused and professional Branch Ambassador with strong communication and relationship-building skills. Experienced in welcoming customers, explaining services clearly, supporting branch operations, and representing organizations with integrity. Aligned with Capital One’s commitment to exceptional customer experience and community engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier
Key Food Supermarket
The Bronx, NY
09.2020 - 07.2024
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Assisted customers with inquiries and product selection, enhancing overall shopping experience.
- Maintained clean and organized checkout areas to promote safety and efficiency.
- Developed training materials for new cashiers to improve onboarding process and team performance.
- Implemented improved cash management practices, reducing discrepancies during end-of-day reconciliations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Notary Assistant
Notary Office
01.2017 - 01.2018
- Provided professional, friendly service to clients
- Assisted customers with inquiries and documentation
- Prepared sensitive documents with accuracy and confidentiality
- Supported daily office operations and customer satisfaction
Administrative & Outreach Support
Albanian Institute of National Affairs
01.2016 - 01.2017
- Supported conferences and community-focused events
- Welcomed participants and provided clear information
- Assisted with coordination and public engagement
Law Assistant / Client Support
Private & Family Businesses
01.2014 - 01.2015
- Delivered high-quality customer service
- Participated in financial management training seminars
- Prepared reports and recommendations to support business decisions
Education
Law Degree -
Luarasi University
Tirana, AlbaniaSkills
- Customer Experience & Engagement
- Branch Representation
- Communication & Active Listening
- Problem Solving
- Community & Event Support
- Confidentiality
- Microsoft Word, Excel, PowerPoint
- Customer service
- Customer assistance
- Cash handling and management
- Cash management
- Payment processing
- Refunds and exchanges
- Cash drawer balancing
Certification
- TOEFL Certification (High Proficiency)
- Marketing & Product Operations Training
- Computer Skills: Word, Excel, PowerPoint, Access
Languages
English (Fluent)
Albanian (Fluent)
Timeline
Cashier
Key Food Supermarket
09.2020 - 07.2024
Notary Assistant
Notary Office
01.2017 - 01.2018
Administrative & Outreach Support
Albanian Institute of National Affairs
01.2016 - 01.2017
Law Assistant / Client Support
Private & Family Businesses
01.2014 - 01.2015
Law Degree -
Luarasi University