Mariha Nuzum
Springfield,MO
Summary
Energetically excelled in customer care and deep cleaning expertise, significantly enhancing guest experiences and cleanliness standards at Dennys Restaurant. Mastered multitasking and team collaboration, leading to a notable increase in sales and customer satisfaction. Demonstrated exceptional housekeeping, hospitality skills, and leadership; achieving a reduction in client complaints and fostering repeat business through genuine rapport.
Overview
2018
2018
years of professional experience
Work History
House Cleaner
Self Employed
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Server / Shift Lead
Dennys Restaurant
Pocatello, ID
11.2015 - 08.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
Server/ Bar Tender
Buffalo Wild Wings
Williston, ND
06.2013 - 09.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained organized work area by cleaning and removing hazards.
Education
Vocational - Esthetics
Paul Mitchell The School
Springfield, MOSkills
- Cleaning and sanitization
- Customer Care
- Housekeeping
- Bathroom sanitation
- Kitchen Cleaning
- Quality Assurance
- Deep cleaning expertise
- Payment Collection
- Laundry proficiency
- Teamwork
- Hospitality background
- Accommodating
Timeline
Server / Shift Lead
Dennys Restaurant
11.2015 - 08.2017
Server/ Bar Tender
Buffalo Wild Wings
06.2013 - 09.2015
House Cleaner
Self Employed
Vocational - Esthetics
Paul Mitchell The School