Summary
Overview
Work History
Education
Skills
Timeline
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Mariia Aristarkhova

Miami,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Food Delivery Driver

UberEats
08.2021 - Current
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
  • Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.

Waitress Cashier

Juice And Java
05.2019 - 05.2021
  • Greeted every customer warmly as they entered the dining room area.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Education

Bachelor of Science - TOURISM AND HOSPITALITY SPECIALIST

SaintPetersburg College of Management And Commerce
Saint Petersburg, Russia
06.2012

Skills

  • Effective communication
  • Safe Food Handling
  • Order Accuracy
  • Problem-solving
  • Positive language
  • Patience
  • Resilience
  • Social perceptiveness
  • Memory
  • Ability to stay calm

Timeline

Food Delivery Driver

UberEats
08.2021 - Current

Waitress Cashier

Juice And Java
05.2019 - 05.2021

Bachelor of Science - TOURISM AND HOSPITALITY SPECIALIST

SaintPetersburg College of Management And Commerce

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Mariia Aristarkhova