Mariia Mauro
Schenectady,NY
Summary
Enthusiastic professional with 10+ years of experience in customer support and sales, passion for technology and helping people, paired with great communication, multitasking and conflict resolution skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Mattress Firm
09.2019 - Current
- Assisting Store Manager in overseeing daily operations, including sales performance, inventory management, and customer service
- Implementing marketing strategies and techniques, increasing revenue and customer satisfaction
- Training new employees
- Participating in assigned training and development initiatives to remain current on products, offerings, and programs
Front Desk Agent
Red Roof Inn
01.2017 - 09.2019
- Greeting, registering, and assigning rooms to guests
- Performing bookkeeping activities, such as balancing accounts and conducting nightly audits
Tech Support /Retail Sales Associate
Volia Cable
03.2010 - 11.2016
- Handling high call volume daily, with duties including providing technical support, signing up new customers and presenting relevant product information
- Assisting clients in finding the products and services that are right for them
- Achieving personal sales targets in line with KPI objectives
Education
Language Interpretation And Translation
Kyiv National Linguistic University
Skills
- Strong communication, and interpersonal skills
- Exceptional problem-solving abilities and attention to detail
- Ability to thrive in a fast-paced, dynamic environment
- Ability to adapt quickly and multitask
- Bi-lingual (English, Ukrainian/Russian)
Certification
Test Pro: Software QA Testing Bootcamp
QA Engineer course (2022)
Timeline
Assistant Store Manager
Mattress Firm
09.2019 - Current
Front Desk Agent
Red Roof Inn
01.2017 - 09.2019
Tech Support /Retail Sales Associate
Volia Cable
03.2010 - 11.2016
Language Interpretation And Translation
Kyiv National Linguistic University