Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Marija Mano

Marija Mano

Associate For Retail Relationships
Bitola,00389

Summary

Dynamic professional with a rich background in financial planning and client relations, notably at Sparkasse Bank A.D. Skopje. Excelled in retirement consulting and investment advice, enhancing client satisfaction through excellent communication and problem-solving skills. Proven track record in fostering teamwork and leveraging trend analysis expertise to drive decisions and achieve significant outcomes.

Overview

13
13
years of professional experience
3
3
Certifications

Work History

Retirement Consultant

KB Prvo Penzisko Drustvo A.D. Skopje
03.2021 - Current
  • Worked closely with clients nearing retirement to review their plan''s progress and make any necessary adjustments to ensure a smooth transition into this next life phase.
  • Educated clients about potential risks associated with specific investments or strategies, enabling well-informed decision making throughout the planning process.
  • Provided expert guidance on tax-efficient investment strategies, maximizing client returns during their retirement years.

Associate for Retail Relationships

Sparkasse Banka A.D. Skopje
10.2014 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Developed comprehensive risk management plan, significantly reducing potential disruptions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

English Translator

A.D Fustelarko Borec Bitola
05.2013 - 09.2014
  • Edited and proofread text to accurately reflect English language.
  • Adapted translation style based on target audience preferences, ensuring optimal comprehension and engagement.
  • Established strong relationships with clients through clear communication and understanding of project requirements.

English Teacher

UNICEF
09.2011 - 06.2012
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Kept classroom organized, clean and safe for students and visitors.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.

Education

Master - Language Interpretation And Translation

American University of Europe - FON - Skopje
Skopje

English Language Teacher And Applied Linguistics - Languages

American University of Europe - FON - Skopje
Skopje
09.2010

Skills

Retirement needs

Certification

English Club Classes-Peace Corps

Timeline

Retirement Consultant

KB Prvo Penzisko Drustvo A.D. Skopje
03.2021 - Current

Custumer service and sales-VISA

11-2019

Certificate-High knowledge in procedures and work with clients- Sparkasse Bank Macedonia

09-2016

Associate for Retail Relationships

Sparkasse Banka A.D. Skopje
10.2014 - Current

English Translator

A.D Fustelarko Borec Bitola
05.2013 - 09.2014

English Teacher

UNICEF
09.2011 - 06.2012

English Club Classes-Peace Corps

10-2008

Master - Language Interpretation And Translation

American University of Europe - FON - Skopje

English Language Teacher And Applied Linguistics - Languages

American University of Europe - FON - Skopje

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Marija ManoAssociate For Retail Relationships