Marija Mano
Associate For Retail Relationships
Bitola,00389
Summary
Dynamic professional with a rich background in financial planning and client relations, notably at Sparkasse Bank A.D. Skopje. Excelled in retirement consulting and investment advice, enhancing client satisfaction through excellent communication and problem-solving skills. Proven track record in fostering teamwork and leveraging trend analysis expertise to drive decisions and achieve significant outcomes.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Retirement Consultant
KB Prvo Penzisko Drustvo A.D. Skopje
03.2021 - Current
- Worked closely with clients nearing retirement to review their plan''s progress and make any necessary adjustments to ensure a smooth transition into this next life phase.
- Educated clients about potential risks associated with specific investments or strategies, enabling well-informed decision making throughout the planning process.
- Provided expert guidance on tax-efficient investment strategies, maximizing client returns during their retirement years.
Associate for Retail Relationships
Sparkasse Banka A.D. Skopje
10.2014 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
English Translator
A.D Fustelarko Borec Bitola
05.2013 - 09.2014
- Edited and proofread text to accurately reflect English language.
- Adapted translation style based on target audience preferences, ensuring optimal comprehension and engagement.
- Established strong relationships with clients through clear communication and understanding of project requirements.
English Teacher
UNICEF
09.2011 - 06.2012
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Education
Master - Language Interpretation And Translation
American University of Europe - FON - Skopje
SkopjeEnglish Language Teacher And Applied Linguistics - Languages
American University of Europe - FON - Skopje
Skopje09.2010
Skills
Retirement needs
Investment advice
Insurance decisions
Trend analysis expertise
Financial planning
Investment planning
Stock market understanding
Savings accounts
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Teambuilding
Written Communication
Multitasking Abilities
Critical Thinking
Certification
English Club Classes-Peace Corps
Timeline
Retirement Consultant
KB Prvo Penzisko Drustvo A.D. Skopje
03.2021 - Current
Custumer service and sales-VISA
11-2019
Certificate-High knowledge in procedures and work with clients- Sparkasse Bank Macedonia
09-2016
Associate for Retail Relationships
Sparkasse Banka A.D. Skopje
10.2014 - Current
English Translator
A.D Fustelarko Borec Bitola
05.2013 - 09.2014
English Teacher
UNICEF
09.2011 - 06.2012
English Club Classes-Peace Corps
10-2008
Master - Language Interpretation And Translation
American University of Europe - FON - Skopje
English Language Teacher And Applied Linguistics - Languages
American University of Europe - FON - Skopje